If you own an expensive device, such as a phone, laptop, or tablet, and you want to have it serve you for a more extended period without fear of it being misplaced or damaged, AT&T insurance claims should be an option for you. AT&T is the largest telecommunications company globally. AT&T has partnered with Asurion, a United States Tech company that deals in gadget repairs, to provide insurance on gadgets purchased from AT&T. With AT&T, your gadgets are protected from unpredictable circumstances like theft, loss, extreme damage, or malfunctions not covered in the warranty. This article will walk you through the steps of filing an AT&T insurance claim over the phone or online.
At & T Insurance Claim Plans
AT&T offers a variety of insurance plans to help you recover your device if it is stolen, damaged, or lost. You can opt for any of the following insurance plans:
- Mobile insurance
Details: This covers one device. The device will be replaced the next day. You can only sort a claim no more than twice a year.
Cost: 8.99$ per month. Phone screen repair can cost around $49.
- Protect Advantage For one.
Details: cover for only one device. Your device can be replaced the same day your claim is approved. Only three claims are permitted per year, but you have the option of replacing your battery indefinitely.
Cost: $15 per month. A charge of $29 for screen repair will apply.
- Protect Advantage for 4
Details: covered up to four devices, replacement of the device is within the same day you filed your claim, up to 8 claims within a year are allowed, and endless replacement of your battery.
Cost: $40 per month. A charge of $29 for screen repair is applicable.
Keep in mind that the kinds of claims you can file for AT&T insurance depend on the insurance plan you are using. For example, you cannot file a claim for more than one mobile device when using mobile insurance. If you do so, it will be invalid and will not be approved.
How To Make An AT&T Insurance Claim
Before you start filling out your claim, check the status of your device to ensure that it is covered by one of the insurance plans. Then get the following information:
- The model and the means of the particular device
- Its wireless passcode
- Date
- Details of loss or damage
When this information is ready, you can go ahead with filling out your insurance claim.
You can either file an insurance claim by phone call or online.
How do I file my AT & T insurance claim by phone call?
If you want to file your claim by phone, you can simply dial “888-562-8662” to speak with customer service. Be aware that calls can only be placed between the hours of 8 a.m. and 10 p.m. on weekdays and 9 a.m. to 9 p.m. on weekends.
Procedures to follow while filling out an AT & T insurance claim online
• Go to the official “Asurion” page/website
• Click the “Claims” icon
• Select the AT & T tab
• the “get started” button will appear, click it
• fill in the information about the device in the specified spaces.
• Identify the current plan you are using;
• Explain the condition of the device and what happened to it; and
• Pay the applicable charges.
When you are done filling out your claims, you can do well to keep an eye on your email for updates on your filed claim status and, when approved, when it will be sent to you. You can also check updates on your claims by visiting the AT & T website at “phoneclaim.com/att.”
It is important to note that all claims must be reported within 60 days of the date of loss or damage; the more documentation and information you provide about the device, the faster it can be approved. You have to be detailed in narrating what happened to the device, whether it was mishandled, stolen, or any other incident.
Another thing to remember is that the replaced device may not be the exact match, model, or make of the listed or damaged device. It may be made of refurbished components.
Conclusion
With an AT & T insurance claim, you can replace your stolen, lost, or damaged phones within a day or one working day. All replaced phones also have a 1-year warranty, and you can access limitless assistance in setting up and handling your devices. Depending on the insurance plan you opt for, every deductible charge must be paid before your replaced gadget can be approved and sent to you.
Frequently Asked Questions
- Does AT&T’s insurance policy cover both broken device screens and water-damaged phones?
Yes, it does. With the AT & T insurance, all your phone damage, including broken screens and water (including other forms of liquid) damage, is catered for, although there is an additional fee you pay for the repair services.
- Is AT&T’s insurance claim free if I purchase my device from AT&T?
The insurance claims at AT & T are not free, even if you purchased your device from AT & T., You have to first subscribe to an insurance plan whose costs vary by plan, and then you pay for any applicable deductible when you file a claim.
- How do I know the cost of the exact deductible I am to pay?
Deductibles do not have a fixed cost; they vary by insurance plan and the type of gadget to be claimed. To estimate the deductible amount to pay, you can visit the AT & T claims website.
