The United States company, Xfinity, also called Comcast, provides internet and cable TV services, and their subscription plans range from 50 Mbps to 2,000 Mbps. While some users do decide to cancel their plans early because of how expensive it could be, others simply cancel due to a location change; But whatever your reason might be for wanting to cancel your subscription, it is certainly valid. Read on to know more about Xfinity early termination.
How to process Xfinity early termination?
To process your Xfinity early termination, simply put across a call to Comcast (1-800-XFINITY); Let them know your reason for wanting to cancel early; Do not be swayed or sweet-talked by them; Return the Comcast Equipment; Confirm that you want to cancel. Alternatively, you can Fill out a termination document and send it to them via mail.
You might be changing your location, or you might not be a big fan of watching TV like you formerly did, or you might just be searching for a better alternative. Whatever your reasons could be for wanting an early Xfinity termination, we have got you covered with our easy-to-follow steps.
Steps To Cancel Your Xfinity Subscription
• Step 1 – Put across a call to Comcast
• Step 2 – Inform them of your reason(s) for wanting to cancel early
• Step 3 – Do not be swayed or sweet-talked by them
• Step 4 – Return the Comcast Equipment
• Step 5 – Confirm that you want to cancel
Step 1 – Put across a call to Comcast
Putting a call across to Xfinity is certainly crucial if you choose to terminate your account. The company can be reached easily at 1-800-COMCAST or 1-800-XFINITY. Their contact numbers can also be found on the bill.
When you have finally been transferred to the right personnel, all you need to say is that “I WOULD LIKE TO CANCEL SERVICE”. Also, you can glance through their phone trees if you think you desire any form of assistance using their “GetHuman” function. However, you can choose to bypass the entire procedure should you choose to.
Step 2 – Inform them of your reason(s) for wanting to cancel early
You must be prepared to give a valid explanation when you have eventually been transferred to Xfinity (Comcast) retention personnel. One of the surest ways to successfully get them to terminate your subscription is to convince them that you are relocating to a place that is very remote and has no Comcast-provided services.
About eight years ago, The Verge circulated an Xfinity Employee Manual that showed the reasons why a customer could validly terminate a Comcast subscription.
Although The Verge was instructed by the company itself to take down the Employee Manual many were quick to record the manual before it was deleted. Thus, the following are some of the valid reasons for terminating your Comcast subscription:
- The original owner of the Comcast account is dead or seriously ill;
- A natural disaster had occurred at the user’s location;
- The account owner is going to stay with someone who is already an Xfinity customer;
- The account owner is moving out of his current location, but does not know his or her new address;
- The account owner is relocating to a place where Xfinity is not available.
Do well to pick one of these reasons and stick to it, with a good storyline. Although the stats show that telling them you are relocating to a place that has no Comcast service is the best excuse. The other reasons might be a bit difficult to pass across.
Step 3 – Do not be swayed or sweet-talked by them
No company wants to lose its customers. Certainly not Xfinity (Comcast). Thus, be ready to be persuaded into not canceling your Xfinity subscription. They may offer to gift you a free HBO or Internet upgrade. They may even propose a fairer deal.
Do not let them tempt or intimidate you. Remember you are the one to make the decision, and you do have the right to terminate. Be civil but firm. Let them know that you want to terminate the service and nothing more.
Step 4 – Return the Comcast Equipment
Sequel of having your Xfinity subscription canceled, you would be required to refund the company’s equipment. You could be billed if that is not done as instructed.
You can easily return their equipment to their UPS or Xfinity store. Do well to snap the equipment, its serial numbers, and receipt. Saving documents is very necessary.
Step 5 – Confirm that you want to cancel
Put a call across to them again to verify that your subscription has been terminated. Demand to know if the equipment is yet to be returned. Be sure to complete everything with them.
Conclusion
Early Xfinity termination is attainable with a good reason for wanting to do so. Thankfully, now you know how to terminate your Xfinity (Comcast) subscription. Hopefully, you can now do this yourself.
Frequently Asked Questions
1) At what time should I expect my last Xfinity bill after cancellation?
The final charge for your final billing term will arrive as at when due, so do well to make payment swiftly, regardless of the fact that it may have arrived sequel to your termination.
2) What will happen to my early termination fees?
As a previous Xfinity subscriber who terminated his or her subscription early, you may be charged $10 for early termination and $20 for the phone, monthly, till the last initial contract month.
3) How do I get my Xfinity charges reduced?
Selecting a plan with reduced internet speed, fewer channels, or better negotiations are some of the notable ways for getting reduced charges on Xfinity.
4) What is the timeframe for terminating my Xfinity subscription?
It could take up to two days to finalize your Xfinity account cancellation.
