Uber is one of the most exclusive platforms that gives its services all around the world. Through this business enterprise, drivers connect different types of customers like tourists, eaters and restaurants. Approximately, 10,000 cities worldwide take the assistance of Uber rides. You use the Uber App before submitting a trip request. If the Uber service is available in your city, you use the Uber webpage and submit your request with your location. Uber drivers near to your location automatically receive this request and then come and pick you up from your required location. Through the navigational route, the Uber app calculates the distance in kilometres and shows the driver’s expected time of arrival. With your already selected payment method, the app sends the fare details to the driver and you give the fare without any tension or bargaining. But sometimes you have some issue while using Uber and want to make a complaint. Your complaints will be then reviewed by the company and they will proceed with further doings. Lets know more about Uber Complaints .
Different Types Of Uber Complaints To Be Solved
Occasionally, you need to complain to Uber to keep you and other riders safe because of some serious charge. There are different kinds of issues that you can face during an Uber ride. For instance:
- Experience of a serious incident- For instance, you make a complaint when you face a serious incident like a terrible accident or the driver’s rude behaviour.
- Unprofessional driver- At times the driver is unprofessional and you feel unsafe due to physical or verbal disputes.
- Unorganized charge- Similarly, if the charges are based on the false distance you can complain about it.
- Charged twice- Sometimes you only take one ride but get charged twice. It might happen during a busy schedule or in an accident. You can get your money back by complaining about this issue.
- Charged for the ride you didn’t take- Similarly, they might get charged without any ride, but before complaining, it should be clear that no one else in your family or friend is using your account.
- When the driver was late- Likewise, it makes you upset if the driver is late and not on time, or when you lost any valuable thing and you are sure that it can be in the car, you can complain about all these issues.
- Lost any item during the ride
However, you can make a complaint through the proper channel for the issue. The complaint can be submitted by using the Uber app in a simple easy procedure.
| How to Complaint to Uber It is very simple and quick to submit online Uber complaints. Firstly, you need to open the Uber website and sign in to your Uber account and report an issue from the help centre. In the top right corner there is an option of Help, click this option. There, You will find the section “Trip issues and questions”. Now click the option of “Review my fare or fees” and then fill in the required information and submit your complaint to Uber. |
Uber response time for complaint
When you submit a complaint by using the Uber website, they will respond to you back within 24 hours. They will send their answer in two ways, by sending you an email or by sending you a notification on your phone from Uber. Through these two simple steps, you can receive the answer to your issue.
Sort questions with Uber Help Centre
You can get answers to frequently asked questions at help.uber.com, or click Help in the app menu. The help centre gives information on many topics, with committed sections for all users. Search for the category that matches your issue or just type in a keyword to search for a help page. The help section of the in-app also suggests advice on various topics related to riders. For instance, how to reclaim a lost item etc. in this way, you can report your question easily.
Conclusion
Uber is a worldwide service that people use to ride within the town or far from the city. It is easy to book your trip by downloading the Uber website if it is available in your city. Most people are satisfied with this on-demand riding service, but at times, people have a query about their account, want to report an incident, or have a complaint about certain regard issues, however, the company is making their consulted effort to resolve the issue. They can report their issue through email, by using the Uber app or to make a direct call to the Uber centre. Their trained agents answer the call and try to resolve your issues. Most of the time, it takes 24 hours to respond back to your questions.
Frequently Asked Questions
- How do I complain about Uber for a refund?
If you cancelled your ride or were charged twice, you can report for a refund to Uber’s customer service team. The helpline address for the refund is help.uber.com.
- Can I call Uber without using the app?
You can request an Uber ride online by phone, via tablet or laptop or through desktop with internal access.
