Got in trouble with GrubHub’s delivery but not sure whether they can provide you with any sort of refund? In this article we will tell you about how you can request a refund from GrubHub and how you can try to avoid asking for a refund in the first place. Learn more does GrubHub give refunds.
Does GrubHub give refunds? It certainly does! To get a refund from GrubHub, you need to login into your account and choose an order you need a refund for. Then you will have to explain to the support team why you are looking to get a refund and whether you have any complaints toward the driver who was assigned to deliver your order or the restaurant you ordered from. The Support Team will then decide whether you are eligible for a refund and announce their decision right away.
Here are a few steps of how to request a refund from GrubHub:
Step 1: Log into your GrubHub account and choose the order you are looking to get a refund for or call the GrubHub customer line by dialing +1(877) 585-108
Step 2: Contact the support team and explain to them why you want a refund. Provide them with as many details as possible about what if anything went wrong with your order
Step 3: Wait for the support team to get back to you about whether they can provide you with a refund
Step 4A: If they are able to, wait for the money to be sent back to the credit/debit card you’ve purchased from. According to the GrubHub customer support page, the money will be sent back to you within 5 business days
Step 4B: If they aren’t able to refund you right away but you still believe you are eligible for a refund, it is possible to ask to be contacted by superior customer support people who will review your request and will make a final decision about refund eligibility
The most frequent order issues and how to avoid them
It is definitely not your fault if a driver delivering your order decides to ignore your calls or doesn’t call you back or even doesn’t respond to your texts. However, there are a few ideas on how to avoid some of the most frequent misunderstandings between you and a driver so that your order can be delivered with no issues:
- Make sure your phone number and email provided on your GrubHub profile is valid and the driver can call or text you if needed
- Leave as detailed instructions to your order as you can (i.e. “leave at the door”, “enter the apartment building and leave it to the doorman,” etc.) – it will help your driver to deliver the order as fast as he can and help you avoid any miscommunications with your driver.
- Also, leave as detailed instructions as possible to the restaurant you are ordering from. If you have any food allergies or any preferences regarding how you want your dish to be cooked and prepared, to avoid some major dissatisfactions with your food and a possibility of a refund.
- Make sure your device is connected to the Internet as it will help you track your order in real-time and will help to avoid the driver canceling your order due to a long wait.
Conclusion
All things considered, it is definitely very possible for GrubHub to give refunds, especially since most of the delivery companies try their best to work towards their customers’ satisfaction. The best you can do to make this procedure as easy as it can get is to contact the support team under the order you wish to be refunded for and explain to them in as many details as possible why you are looking for a refund. As it says on the GrubHub Refund Policy page, you can expect your refund within five business days.
Frequently Asked Questions
- What are the most common reasons people ask for refunds from GrubHub?
- The restaurant canceled your order
- Your food was cold when delivered
- Some of the food items were missing or drinks were spilled
- Your order was delivered to the wrong address
- When can I request a refund?
You can request a refund only within 24 hours after placing your order
3. I used a promo code/credit for this order, am I still allowed to get a refund?
If you used any of those discounts listed above, you might not be eligible for a refund. However, it is still recommended that you contact GrubHub customer support for the final decision.
4. If I canceled my order after a restaurant had already started preparing my food, am I still eligible for the refund?
Unfortunately, if you decide to cancel your order after a restaurant has already confirmed your order, you aren’t eligible for a refund. It happens because if a restaurant starts preparing the food before you cancel, the food goes to waste and the restaurant has to pay for it.
