Breezeline is a cable operator providing multiple internet tiers offering download speeds between the range of 50 Mbps and 1000 Mbps. It was previously known as Atlantic Broadband. Breezeline is the trade name for the United States operations of Cogeco Communications. The company also provides TV and telephone services. Let’s know more about ‘How To Return Breezeline Equipment?’.
Returning Breezeline equipment is so easy that you can follow the process at home itself. The procedure for the return is done in the online portal. The pickup of the package can be tracked with the given tracking number.
Breezeline: Background
Atlantic Broadband was formed in 2004 as a spin-off of Charter Communications and it adopted the brand name “Breezeline” on January 10, 2022. Its predecessors, from whom it acquired the properties, include MetroCast, G Force Cable, Charter Communications, and WOW!.
Being the eighth-largest cable operator, Breezeline now serves around 707,000 customers across 12 states in the United States. Its headquarters is located in Quincy, Massachusetts, USA. The President of Breezeline is Frank Van Der Post.
Apart from having a website, breezeline.com, Breezeline has launched a new app “My Breezeline”. With this app, customers can get various services and details such as customer care, account history, payment options, tracking of subscriptions, product use tutorials, etc.
Procedure To Be Followed For Equipment Return
Breezeline has made the return of equipment convenient by setting up a procedure that can be followed at home by the customer himself. The process can be done online, and the pickup tracking is done using the tracking ID. The instructions for the procedure are detailed below:
- To initiate the equipment return on the website, click on the provided link to reach the UPS Returns Site.
- Log in to the site as a guest.
- Fill out all the shipping information, such as name, address, phone number, and mail ID, in the “Ship From” column.
- Pick a label delivery method.
- Choose the number of packages needed.
- Enter the 16-digit Breezeline account number and click “Process Shipment”.
- Pack the equipment in a box and paste the prepaid UPS shipping label outside the box. Make sure to pack all the original parts such as remote, power cable, etc. It is also important to remove the batteries from the remote.
- Drop the package at a local UPS store.
The tracking number can be used as a reference for tracking the service.
Any equipment should be returned within 10 days once it is disconnected or any change of service is requested. That would avoid the chance of being billed for the equipment not returned.
Breezeline will send an email once the package is received. For any concerns, the customers can always reach Breezeline Customer Care.
Why Does Equipment need To Be Returned?
There are two reasons why a customer has to return the equipment. The subscribed services can be canceled or changed according to the customer’s demands.
What If The Equipment Is Taken On Lease?
If the Breezeline service is disconnected, the customer will be directed to the equipment return portal, where he will have to do all the steps in the procedure listed previously. All the pieces of equipment leased from Breezeline along with all the original parts need to be returned.
In The Case of a Change in Service
If the customer has requested a change in service/subscription, he will be directed to the link for a different reason. In this case, only the specific equipment directed needs a return.
Conclusion
Atlantic Broadband provided great service during the Covid-19 crisis. Serving a high number of customers, they know the expectations of the general public. The customer service of Breezeline has been of great help to the customers with their timely response. In that way, equipment returns were made easy just by sitting at home, instead of going to the store. To process the returns, Breezeline has hired professionals to pick up the equipment.
The Breezeline website has instructions on the steps to follow, answers to some customers’ concerns, and contact details. The return of any equipment can be initiated and tracked on the website. My Breezeline app also helps in providing various services, making customers access them easily.
FAQs
- What equipment needs a return?
If you have disconnected from the service, then all the pieces of equipment leased should be returned. If you have opted for a change of service or are directed to the equipment return portal by Breezeline for a different reason, then only the equipment considered needs to be returned.
- Is there a fee for equipment return?
No fee is required. Breezeline will provide a prepaid UPS shipping label for each set of equipment to be returned.
- What should be included in the return?
Please assure us you have all the original parts such as the power cable, remote, etc.
- Is there a limit on how big the box should be?
No, there is no limit on the box size while returning equipment.
