Introduction
Zipcar is a membership-based car-sharing firm that rents out vehicles to its customers on an hourly or daily basis. Zipcar Customer Service helps communication between customer and staff.
Members may check vehicle availability and reserve a self-service car in one-hour increments through the internet, iPhone app, or phone, and only pay for the time they reserve. Zipcar cars use in-car electronics to send their whereabouts to a control center.
Zipcar Customer Service
Zipcar’s customer assistance is available through email and phone. Zipcar may be reached in four ways, using three different communication methods: phone, online, and email. One of the numerous innovative methods for transportation is Zipcar. If users wish to live a car-free lifestyle, Zipcar offers drive-on-demand services and car reservations to its customers. For example, if users need a car for a short time to conduct errands in your area or if the user is a college student who wants a personal vehicle to commute more quickly.
Zipcar is exceptional and effective because of its consumer-friendly practices, 24-hour customer support, and lightning-quick response times to complaints.
The Different Methods To Contact Zipcar Customer Service
- Zipcar Help Center
If users have any inquiries regarding how to use Zipcar in general, users can visit the Zipcar Help Center. Users may look up the answers to many of the most often asked questions about utilizing the Zipcar service in the center’s support section. Visit the Help Center page on the Zipcar website to get started.
From there, put your inquiry or a term that is connected to it into the box designated for the search:
Users may indicate that an article does not answer your query by clicking the “Thumbs Down” symbol that is located underneath the article. After doing so, users will be instantly sent to the email support for Zipcar, albeit in order to use it, users will first need to sign in.
- Help With The Phone, Zipcar
Phone support is the best option to pursue if users want assistance with your Zipcar in an urgent manner. Users may reach Zipcar at this number: 1-866-494-7227 over the telephone. Users may reach members of the customer support department at this number from Monday through Friday, 9:00 a.m. to 5:00 p.m.
GetHuman reports that the typical wait time to speak to a representative of Zipcar’s customer care department over the phone is 15 minutes. The exact length of time that users will have to wait depends on a number of factors, including the time of day, how popular Zipcar is in your city, and the current demand for support.
- Email Support Available from Zipcar
Users may get in touch with the Zipcar support team by sending an email to support@zipcar.com if users haven’t had any success using the Help Center (or if users don’t want to bother with it). Or even at all possible, attach screenshots along with a thorough explanation of the problem user is experiencing.
If users have an urgent matter, users shouldn’t use this approach since users won’t get a response right away, which makes it a poor choice. However, it is an excellent strategy to employ when users have particular inquiries that are not urgent in nature.
Frequent Reasons To Contact Zipcar Customer Care
Let’s look at some of the most typical queries or issues users have with the service before users first contact Zipcar customer support.
The answer to your problem is often already well-documented on the Zipcar website, and there are usually established procedures in place for dealing with it. Let’s examine a couple of these problems:
What Should User Do If a User Zip Card Is Lost Or Damaged?
The business may send users a replacement Zip Card through USPS First-Class mail if users lose or damage their current one. Just give the business a call at 1-866-494-7227 and explain what occurred. Each year, users are given one free replacement Zipcard. After that, each replacement costs $15.
- How Do I Book a One-Way Ticket?
With Zipcar One Way, users may pick up and return their car whenever users choose since no one has booked the car after users. Only some Boston sites accept bookings for one-way travel (for now).
- How Do I Contact Zipcar About Damage?
Users should check the car to make sure it is clean, undamaged, and safe to drive before each Zipcar journey. Users should use the Zipcar mobile app to report any of the following problems users come across:
Damage: Some kind of damage to a vehicle, such as dents or scrapes bigger than a credit card.
Fuel: At least a quarter of a tank should be filled.
Car cleanliness: It should be spotless.
Caution Lights: Check to see if any warning lights are on.
Open the Zipcar app, then hit “report a problem” on the trip screen to let us know about the aforementioned problems. After that, users may upload a picture and write a succinct description.
Conclusion
Customers want to speak with a live person as quickly as possible so they can cross something off their to-do list. As a result, they prefer to contact Zipcar directly at 866-494-7227. The Customer Care staff that responds to your emails has experience dealing with a wide range of customer service concerns, including Replacement Card. That department is open 24 hours a day, seven days a week. Users will not get a response until the following working day if users send an email late at night.
FAQ’s
Needs to hire a car?
Reserving a vehicle just requires a credit or debit card. When picking up the automobile, bring:
• Voucher/eVoucher as evidence of vehicle payment.
• Primary driver’s credit or debit card with deposit funds.
• Each driver’s valid, 12-month-old license (often 24).
• Your passport with identification.
What Zipcar’s Billing Process.
The application requires a credit card number. Taxes and the yearly fee will be applied to your credit card. Your payment card will be debited for your driving expenses when you complete a reservation as a member.
