Grubhub is an online food ordering company that was founded back in 2004 and had its headquarters based in Chicago, United States. The company is known for its top-notch food delivery services directly from the restaurant and which is why most people prefer using it for ordering their meals as well. However, there may come a time when something from the order may go wrong, and for that, the customer service team would be available to support the individual. Let’s discuss Grubhub complaints in this article.
The process of filing a complaint to the customer care service of Grubhub seems to be quite simple and super easy. Most of the details for filing a complaint have been provided online from the official support website of the company. It is on this website where an individual can find all the necessary contact details and also certain frequently asked questions as well. Grubhub reviews may have hinted that the services of the company are good, but certain websites reveal that the company’s services are not worth it. Well, until and unless an individual tries out, then it would be an injustice to come to a conclusion about the service quality of the company.
Making Grubhub Complaints At Their Customer Service
Grubhub has got its support website where people can visit anytime they face any kind of issue with their orders or with the delivered product. Well, on the other hand, filing a complaint is easy, and with a few basic steps that are mentioned below, anyone with an active account would be able to file a complaint.
- Go to your mobile application or desktop website and log in to your Grubhub account.
- If you are having an issue with an ongoing order, then you can go to the section where it is mentioned as ‘My Orders’ or ‘Orders.’
- Click on that and manage your orders as per your wish.
- Visit the help center of the company to reach out to the customer service team.
- The desktop website also includes frequently asked questions which may also be able to solve your problem.
Grubhub Customer Care Reviews
The company may not have a good reputation when it comes to customer care reviews, which may also be the reason why most people will shift to other companies for ordering food online. According to certain websites, the company has got a rating of 2.7/5 when it comes to customer care reviews. This means that a maximum of the reviews have suggested that the customer service quality was not up to the mark.
However, in case you are a new user of Grubhub, then you may not experience such a bad experience. The company may try its best to resolve your query as soon as possible. However, customers would have to be patient while the customer service team looks into their matter.
How Do I Get A Refund From Grubhub?
There is a certain process that an individual needs to go through in order to get a refund of their previous order. The customer needs to cancel or report some kind of problem with their order so that they can request a refund from the customer service team. With the help of the steps mentioned below, an individual can initiate a request for a refund from the customer service team.
- First, make a phone call to the customer service team by dialing +1 (877) 585-1085
- The initiating of the refund process would have to be done manually by calling the above number and explaining the issue faced.
- Request for a refund once contacted by the customer service team.
- The company should send a reply to the call to the registered email address within a couple of days or maybe within a few hours.
The process of getting a refund is easy, but the only hiccup is that it needs to be done manually from the customer’s point of view. The company still needs to work on its technological support because the mobile application would contain such information regarding the refund and other monetary issues.
Conclusion
Grubhub may be a start-up company, but the company has now got more than 2000 employees working under it. The company will likely have a strong future, but for that to happen, they need to make sure that the company improves its delivery services and as well as improve customer services as well. Communicating with the customer care service team is important because if any issue is found with the order, they need to be reported to the team immediately so that necessary action can be taken like refunds and other such kinds of things. Grubhub reviews may have hinted that the company’s services are good, but certain Gurbhub complaints reveal that the company’s services are not worth it. Well, until and unless an individual tries out, it would be an injustice to conclude about the company’s service quality.
