Amazon remains the world’s biggest e-commerce platform, like other companies they have a goal of providing satisfactory service to their users. To achieve this goal, one thing they have to do is to secure users’ accounts when there’s a sign of insecurity. This leads to the suspension of Amazon accounts when they suspect threats against them. Sometimes accounts of innocent users may be suspended and that’s not a palatable situation to find oneself in. We’re going to be looking into what Amazon buyer account suspension means, the reasons, how to avoid it, and how to rectify the issue. Let us know how to buy Amazon Buyer Account Suspended.
Meaning of Buyer Account Suspension on Amazon
When a buyer account is suspended it means the buyer’s account has been closed as a result of violated terms and conditions, on request by another user, or your request. When this happens, you will receive a message from Amazon telling you that your account has been banned as a result of an offense you committed.
When an Amazon buyer account has been closed, you won’t be able to access your account temporarily, your balance will be lost and you won’t open another account with the same details. Besides those, you won’t also be able to access related sites and all your transactions won’t be processed.
Reasons for buyer account suspension on Amazon
There are various reasons for buyer account suspension on Amazon. Some of the reasons can be traced from Amazon’s terms and conditions. When you receive a suspension message from your e-mail, you might not understand the meaning. The following are reasons for buyer account suspension on Amazon;
-Incomplete or mismatched account information
-Use of various locations and IP addresses on your account
-Use of unverified gift card
-Your country has been blacklisted for fraud
-You’re leaving fake, offensive, or defamatory reviews
-Use of a credit card linked to a suspended account
-Creating more than one seller account when your account is linked (you can have various buyer accounts)
-You’re logging into your account with a different device.
-Using a device of a person who has been suspended.
-Use of a credit that was stolen or hacked on your account.
-Violation of intellectual property rights
-Another account was opened with your personal information.
-Give someone with a suspended or blocked account access to your device.
How to Know a Suspended Account
It is important you know if the notification you received is really from Amazon. Fraudsters could try to get your credit card or personal details. Take note of these;
Amazon’s e-mail format is “@amazon.co.ca/.uk/.de/.fr/.com/etc.”
Amazon doesn’t request the following
-Your details
-Your payment information
-Payment outside the Amazon website.
-Your device’s remote address or passwords.
-Payment details update that is not linked to your Amazon order.
If notifications you receive correspond to the above, then it is coming from Amazon. Below is a sample of the letter Amazon sends when your account has been suspended.
Note the format of the closure;
-Greeting
-Paragraph on their action
-Paragraph on the reason for such action
-Closure
How to Restore your Suspended Amazon Account
When you receive an account suspension message, you need to stay calm and do the following:
-Act immediately.
-Get unaltered and genuine documents to back your claims up. Amazon has stored some of your key data already.
-Strictly follow the instructions Amazon gives you
-Provide every required information
-Admit the errors even when they lock like accusations, do not toss blames
-Show transparency
-Let your approach be polite and professional
You need to write an appeal letter to Amazon to reclaim your account. You should consider the following;
-The root cause of the problem: If the reason is not clear, go through the terms and conditions and the trademark conditions to know if that’s the source. You will explain why you made such mistakes in your letter.
-Development of a plan of action: You need to outline the necessary steps you’ll take to resolve the issue. In your letter, you’ll include how you intend to prevent such from happening again.
When you’ve prepared the letter with the above guidelines, you’ll have to submit it to Amazon. In the suspension e-mail notification you received, you will find guidelines on how to submit your appeal. Wait patiently, don’t send any more appeals. Amazon will send you a letter to show that your account reinstatement is successful.
How to Prevent your Account from Being Suspended
-To prevent your buyer account from being suspended, you’ll have to understand the causes of suspension and put them into practice. Here’s what you’ll need to do.
-Carefully read and understand Amazon’s terms and conditions
-Upgrade to a business account if you make frequent orders.
-Ensure your registration details are complete and accurate.
-Use a specific address for shipping.
-Avoid linking your buyer and seller accounts. If you’ll need to do that, don’t open more than one seller account.
-Avoid using people’s credit cards on your account.
-Don’t use your buyer account to make bulk purchases.
-Use the gift card for cheaper orders and credit cards in the other cases.
Conclusion
Having your buyer account suspended is not a nice experience, especially when you feel you’re not guilty but remember that Amazon values their customer greatly and always want to keep them safe. You don’t need to panic when this happens, we’ve outlined every detail of what the buyer account suspension means, how to avoid it, and the solution. With that, you can continue buying your products from the Amazon platform.
