EarthLink provides its users with commendable service in some areas while it may lack in other areas, the service company has many loyal consumers. Know more on how to return EarthLink equipment.
When you apply for the termination of your EarthLink service, the company mails you a shipping label on your address, it includes detailed instructions on how to pack up and return the equipment to EarthLink.
You must follow all the instructions provided and return the packaged equipment using the shipping label.
This returning of the equipment is one of the most crucial steps in canceling your EarthLink connection.
Like most internet service providers and suppliers, EarthLink also provides its customers with a router and a modem system which are rented every month, and the fees are included in the user’s monthly bill.
Once you receive the shipping label from EarthLink, you have around 30 days to properly package and return the rented equipment. If one fails to return the equipment within the specified amount of time.
They are liable to be charged with an additional fee, hence, it is advised that the equipment be returned within this time.
What To Consider When Cancelling
If due for whatever reason one may want to terminate their subscription, there are multiple keeps that one must keep in mind before terminating their subscription.
- Early cancellation: Since EarthLink only provides yearly contracts, the users have to pay an early cancellation fee if they decide to cancel their contract mid-year. And even though you can choose to stop using EarthLink at any time.
The company will officially terminate the contract at the end of your annual bill and provide no refund to the users even if they use the internet for only a small part of the year. The termination fee may vary depending upon the type of plan that you had in your contract.
- When to cancel without paying cancellation fee: Since EarthLink only provides yearly contracts, the users have to pay an early cancellation fee if they decide to cancel their contract mid-year. And even though you can choose to stop using EarthLink at any time.
The company will officially terminate the contract at the end of your annual bill and provide no refund to the users even if they use the internet for only a small part of the year. The termination fee may vary depending upon the type of plan that you had in your contract.
- Exceptions: There are certain special cases in which EarthLink might overlook the early termination fee, for example, if you vouch to cancel your service owing to a natural disaster (earthquake, tornado, flood, etc.) or if EarthLink ceases to provide internet in your area.
This fee will also be waived in the case of the customer being deployed for duty in the military.
How to terminate your EarthLink subscription
Although EarthLink allows their account holders to terminate the subscription through phone, mail or fax, there have been multiple cases of the applications getting lost when sent through fax or US mail.
Hence cancelling your service through phone is the safest option.
Following is a step-by-step walk-through of how to cancel your EarthLink service:
- Call one of the numbers provided on the EarthLink website. The customer service representative will inquire about your account number, phone number, name and address etc.
- They will further inquire about your reason to cancel and it is entirely up to you if you want to answer that or not. You can opt to simply move on with the termination.
- If you state some trouble as the cause for cancellation, the representative might advise you to update and choose an alternative data plan. You can decide whether to update or carry on with the cancellation.
- At the end they will inquire about the date on which you want to cancel your plan. Complete this step while keeping your billing cycle in mind.
- Once your request has been taken and you have any further inquiries, you may ask otherwise your work is done.
- Finally, cancel all of your automated payments and return the equipment to EarthLink once you get the shipping label.
Conclusion:
Overall, the process for cancelling your EarthLink internet is pretty straightforward and the only hassle is waiting for the representatives to pick up your call.
The waiting time for EarthLink customer service phone lines can be quite a lot but once you have talked to the representative on the phone, the rest of the process is smooth.
Frequently Asked Questions:
Q. How many monthly plans does EarthLink Offer?
Ans. It varies from area to area. Usually there are 3 options depending on the internet speed but in the areas using DSL, there may only be 2 options available.
Q. What number to call when cancelling your EarthLink?
Ans. For Residential users: 888-327-8454
For commercial user: 844-ELNK-BIZ
Q. Do I have to pay for when I cancel my EarthLink and return equipment?
Ans: No, you do not have to pay but if you cancel the service before the end of the annual contract, you will have to pay the bill till the year ends even if you no longer use the service.
