Ordering takeout is an easier way to get your meals delivered to you when you are unable to go to restaurants. Most people use Uber eats to order takeout. Uber eats is a famous food delivery company that takes orders from restaurants and gives customers at their homes or offices. However, your Uber eats order may delivered cold for a variety of reasons.
Why was My Uber Eats order Delivered Cold?
Your Uber eats order could be delivered wrong due to order misinformation, poor weather conditions, and incorrect contact details.
Having your order delivered cold can be really frustrating, especially when you expect a warm meal. But, knowing some of the reasons why your order was delivered cold can help you make the right decisions in the future.
Some Reasons Why Your Uber Eats Order Was Delivered Cold
Restaurants’ responsibility:
The first way your order could go wrong is from the source. After the restaurant receives and accepts your order, a few things could make your order arrive cold: The order was not packed properly. Restaurant attendants may hastily pack your meal into a pack without properly concealing it.
The order was not placed under a heat lamp: The most common reason for cold deliveries is that the food was cold right from the restaurant. Due to large restaurant crowds, workers do not always have time to reheat all orders, so they place them under heat lamps. Hence, the order would get cold if the counter server did not place the lamps correctly.
Incorrect address or phone numbers:
This error could come from you, the customer, or from the delivery person. You may have entered the wrong details and sent your driver on a quest without a destination. The driver could also mistake different addresses and use incorrect contact details.
Long queues:
When your delivery person goes to give your order at the restaurant, there may be long waiting lines. This is common during peak periods. At this point, your driver has no option but to wait till it’s their turn to place their order.
Many Deliveries:
Even though you want your order to be delivered speedily, you should remember you are not the only person that placed an order on uber eats. Many people could have placed orders before you. So, your driver may be making some other deliveries before reaching your doorstep.
Bad weather conditions:
On a rainy day, it could be difficult for you to order a meal, and you may decide to place an order on Uber eats. However, it is essential to remember that your driver could also face similar issues on the road that could limit them from delivering your order.
Heavy Traffic:
Due to traffic congestion, your driver could be slow in delivery. Getting stuck in holdup is not exclusive to cars; even bikes can get stuck in some traffic. Sometimes, the traffic is smooth, and other times it could be congested.
Tips:
This may be a strange reason, but giving your driver a tip can motivate them to deliver your order quickly. Uber eats drivers have many orders to deliver and are usually under a lot of pressure; giving them a tip will inspire them to get your order to you as soon as possible.
No warmers or sealed bags:
Uber Eats does not give their drivers tight bags or food warmers that keep the food warm. Most of the time, drivers deliver orders in their restaurant bags. So, the orders do not stay warm for so long. Hence, during winter or cold periods, orders could get cold faster.
Conclusion
Receiving cold orders can be terrible, and it is a bit difficult to avoid. However, you can understand why your order was delivered cold with these few reasons. After all, to solve a problem, you must first understand the problem.
FAQs
Can I get a refund for my cold order?
Currently, it is uncertain if you’ll get a full refund. The issues could come from different reasons beyond the restaurant’s or driver’s control. But, if you are sure of your claims, you should make a complaint directly to Uber eats. Most times, you’ll get credits instead of a refund?
Should I give the driver a poor rating?
Cold orders are seldom the drivers’ fault. Regardless, this doesn’t imply that they’re entirely free from errors. Customers often get disappointed and take their frustrations out on the driver. You shouldn’t give a bad review if the cold delivery was beyond the driver’s control.
How can I stop receiving cold orders every time?
It is difficult to completely prevent these situations since they are largely unpredictable. However, if you tip the drivers and avoid placing your orders during peak periods, you should receive warmer orders. Another option is to avoid ordering meals that you can’t reheat quickly.
What if my order is inedible when cold?
Some orders can not be easily reheated, like pizzas and burgers. If your order is so cold that you can’t eat it anymore, you should contact Uber eats and lay your complaints. You may also check with the restaurant and confirm that the error wasn’t theirs.
