Virgin Media is a superfast broadband, TV, landline, and mobile deals company. They offer services to many populations. Being a company that serves large populations they receive large volumes of complaints daily. Some of the customers may have problems not knowing where to raise their complaints. This article, therefore, seeks to give you more information on how to raise your complaints to Virgin Media. If you’ve been having concerns but didn’t know where to raise these complaints then follow this article to get the correct method of raising a complaint and make sure that it reaches the Virgin media customer helpdesk and that your issue gets resolved within a shorter period. Let us know How To Make A Complaint To Virgin Media?
When you have any problems with Virgin Media, it is good to raise your complaint to their team so that they can resolve the issue within a shorter period. Everybody at Virgin Media has the ambition to offer quality service to all their customers, so they are determined to offer you the best service and respond to all your concerns over a short period. If you have any hitches in the service you receive from Virgin Media it is good to send complaints to the team and be patient in waiting for the feedback given the large numbers of requests they receive in a day, but they work hard to make sure they respond as first as possible.
You can raise complaints to Virgin Media through the following common ways; through phone, through the website, and by sending a letter to Virgin Media. Sending a complaint will help them work with you to put things right and they will always try to use the customer’s feedback to improve their service to you and other customers. This article will therefore let you know how to go about making a complaint and how to make a follow-up to it. You can read through this if you had issues submitting a complaint to Virgin Media.
When to submit a complaint to Virgin Media?
You can submit a complaint to Virgin Media when you are unhappy with their service, and you should do this as soon as you can for them to act quickly. They will work as quickly as possible to make sure you continue enjoying their services. You can also submit a complaint when you feel like they didn’t provide compensation correctly under the Automatic Compensation scheme. They will make sure they follow the process and see if they can resolve those issues. You can also submit a complaint on any matters that you think are of concern and need attention.
How to contact Virgin Media and Submit your complaint
They are three ways of getting in touch with Virgin Media and they include the following; by phone, through a web form, and by a letter written to them. In your complaint, you should remember to include the following personal details, your account number, your address, and your contact number so that they can easily get back to you when they resolve the issue.
- Submitting a complaint through phone
When you have an issue, you can simply call the Virgin Media help desk through the following customer care numbers and they can easily resolve your issues. Standard charges and call rates may apply when, making the calls. You can also visit the website, virginmedia.com/call costs to view the charges on calls, the costs may vary when using other networks and mobiles.
For customers using broadband, TV, and phone they can use these numbers; 150 which is free for a Virgin Media landline, or 03454541111 from any other phone network line.
For mobile customers, you can use these numbers; 789 which is free from Virgin Media landline, or 03456000789 from any other phone network line.
- Submitting a Complaint by filling out a web form
To get the web form, you have to visit the Virgin Media contact page where you will find a link that will lead you to the web form. On the web form, you can write what went wrong and what they can do to make it right. Complaints submitted through this web form are worked upon within seven days but they are not resolved as fast as they could be through calling them directly by phone.
- Submitting a complaint through writing a letter to the Virgin Media Team
This method is not as quick as the previous two. It takes up to twenty-eight days for them to give feedback on your complaint if you write to them through a letter. You are acknowledged to have been received by them within forty-eight hours then you have to wait as you wait for your issue to be resolved. You should send your letter through this address for it to reach the Virgin Media help desk; Complaints, Virgin Media, Sunderland, SR43 4AA.
Conclusion
The team at Virgin Media always looks at each complaint submitted and tries to work on it according to the satisfaction of the customer. They normally contact the customer who raised the complaint as soon as they resolve the issue. If you think the issue was not resolved to your satisfaction you can always escalate your complaint so that the issue can be revisited and a better and long-lasting solution made. Continue enjoying your Virgin media experience.
Frequently Asked Questions
- How can I contact Virgin Media through email?
You can always send your email through this email address, mail2.virginmedia.com.
- Where is the Virgin Media headquarters located?
Virgin Media’s main offices are located in Reading in the United Kingdom.
- How can I call Virgin Media Customer care services?
You can call Virgin media customer services through the following helpline numbers and charges may apply; 03454541111 or 03456000789.
