Any interruption in our entertainment is the biggest headache one can experience, and if you don’t know how to resolve it frustrates and all the excitement disappears. Let us know more detail about ‘HBO Max No Picture But Sound Problem’.
HBO Max No Picture But Sound Problem
Glitches are often common in streaming apps as they consider various factors and processes to deliver the content to your device. These glitches also depend on the devices on which you are using HBO Max. HBO Max provides many shows like Successions, The Sopranos, Watchmen, Euphoria, and more.
So, to resolve this disruption let us guide you to our quick fix and resume your entertainment.
Reasons why you aren’t getting the display: HBO Max No Picture But Sound Problem
1. Internet Issues:
5Mbps is the required bandwidth for HBO Max to stream the shows. You can check your internet’s upload and download speed on various testing sites and figure out if this error is a result of your internet connection.
2. Device Incompatibility:
HBO Max has provided a list of devices that are compatible with it. You can easily surf and check whether your device is compatible or not for streaming HBO Max shows.
3. Inactivated subscription:
Black screens are evident if the subscription is not activated on HBO Max. Activate your subscription if it is not already done.
4. Unsupported browser:
Check for the list of browsers supported by HBO Max while running it on your PC, Mac, or TV. Unsupported browsers can cause many errors apart from the display issue.
5. Corrupted cache and cookies:
Your device stores temporary data as cache memories while you search on different browsers and web pages for anything. These cookies are stored to ease the searching process for the next time you search for the same topic. But sometimes, these caches and cookies pile up and get corrupted causing various errors not just on HBO Max but on your device too.
Ways To Solve This Issue:
1. Power Cycling Your Device:
Power cycling is a process that requires turning off and then on your device. But there should be a pause in between these two processes, wait for 2-3 minutes after turning off your device so that it deletes the temporary settings. After this process is done open the app.
2. Reset Your Device:
HBO Max installation files may get corrupted after the app is installed and can lead to various errors while using the app. So, to fix this, resetting your device to factory settings could be a cure.
Devices like Smart TVs, Apple TVs, Rokus, and Firesticks sometimes require resetting as HBO Max settings might clash with the display.
3. Reinstall the app:
Sometimes huge difficulties can be solved with small steps as applied in this step. Some files might have missed the installation process of HBO Max and it’s just a minor issue that could lead to no display in the app. Hence, uninstalling and then reinstalling the app can be useful for it to work properly.
4. Clear cache and cookies:
Clearing browser cache is a process everyone should make a habit of. As it fastens the loading process and can resolve the display issue in HBO Max.
5. Turn off VPN:
VPNs are responsible for protecting our data from hackers and malware. But occasionally they can be the root of any issue faced while using the browser. This may cause incompatibility between your network and the app you are accessing (in this case HBO Max).
So, we instruct you to turn off your VPN and check whether the app is working.
6. Re-Login:
If you are using the HBO Max app then follow the following path to sign out and then login again into your app.
HBO Max app > Profile > Settings > Sign out
If you are running HBO Max on your browser, there’s a different path for you:
HBO Max website > Profile > Sign out
7. Check HBO Max servers:
Although HBO Max keeps its performance at par, occasionally servers might go down due to various reasons and result in the issue of a blank screen.
To overcome this just use any third-party site to check the HBO Max server status and once you are confirmed about the status, wait till the team resolves the issue.
Conclusion:
HBO Max black screen error could appear on any device and is based on several factors. But, after following this guide we assure you of the solution to this issue. Just, analyze the cause of this problem carefully and follow the steps as per your cause.
Frequently Asked Questions:
- Can this issue happen due to the old version of HBO Max?
- Yes, you should update the app if available.
- Will changing the HDMI cable work?
- Yes, sometimes the cable can’t provide a complete transfer of Audio/Video data, so the simple solution is to replace the HDMI cable.
