Sometimes, it happens after we ordered an item we find a product better than it and want to. purchase that instead of the one we ordered or we no longer need the item we ordered, or due to any other reason you have to cancel it. After successfully canceling it, Amazon might charge you some amount. Here’s what you should do if that’s the case. Let us know about “Canceled Amazon Order But Still Charged”
Canceled Amazon Order But Still Charged
Depending on the mode you used for payment, Amazon suggests a waiting period before you receive the refund kindly wait according to it. But if you don’t receive it even after that then you should contact the seller, if they can’t help you then your last resort will be to contact Amazon Support.
If you cancel your order before it ships then you will be able to get your refund very easily. It becomes a complex procedure if your order has the seller’s place and is on the way to you. Amazon doesn’t charge unless your order has shipped and you choose to cancel it midway.
Wait A Few Days
Wait for a few days before you decide to take action on getting the refund. As it generally takes one to ten days for the refund to arrive in your bank account. We have listed here the number of days Amazon suggests you wait based on your payment method for a refund before you process further.
If you used a credit card to make the purchase then you should wait for three to five business days for the refund to arrive in your account.
The debit card will take 10 days business for the refund to take place
If you purchased a prepaid credit card then it can take up to 30 days for the refund to arrive.
Purchases through SNAP or EBT will also take 10 days for the refund to take place.
It will take up to two or three hours if you use a gift card to make the payment for the refund to return to your card.
If you used your reward points to make the purchase then it will take up to 5 days for the refund to take place.
If you purchased your item through cash then it will take 10 business days for your refund to arrive.
If you used a promotional certificate to make payment for the item you canceled then you will not be eligible to receive a refund.
After waiting for the suggested number of days you still don’t receive your refund then you need to try some of the steps we mentioned below.
Contact The Seller
You should directly contact the seller if after the waiting period you don’t receive the refund.
The reason for that is sometimes a software error occurs and you didn’t update them so that you canceled the order.
To contact the seller you need to go to the page where you bought the item. There will be a contact seller link on the page. Let them know when you canceled the order, the amount you were charged for, and any other information that they ask for to ensure there wasn’t an error.
If there was an error they have the power to correct it and your refund process will start from there.
If there wasn’t an error there might have been some other problem. They can advise you on what you should do next. Usually, it will be to contact Amazon Support.
Ask Amazon Support
At Amazon Support, you don’t need to speak to anyone to resolve your issues, you can do it yourself only. Go on the Support page of Amazon, you will then see a list of all your previous orders, surf through it, and find the order that you canceled.
Clicking on the item you will be able to see its status. Sometimes it happens that you seem to think that you canceled your order but you didn’t. If that’s the case then you can cancel it there itself. If it shows that you canceled the item then it should. Its status does it mention anything about the refund or not.
Amazon will suggest to you some helpful support options you can click on and see if any of them can get your issue resolved.
If nothing of the above works then you can talk to an employee of Amazon Support. Provide them details about the item you canceled, and the date of cancellation, and report the issue to them. They will check for it and let you know if your refund is under process or if you don’t qualify for a refund (if you cancel the item after it was shipped).
Conclusion
Now we have learnt “Canceled Amazon Order But Still Charged”, Amazon has a very transparent policy to ensure that your issue gets resolved. However, if your issue still persists even after trying the above three methods then you can try contacting Amazon’s A to Z Guarantee Service (it isn’t applicable for a refund but you can give it a try).
