Uber Eats, launched by Uber in 2014, is an online food ordering and delivery platform. The Uber Eats application can run on iOS and Android platforms, and can even be accessed through a web browser. Once installed, users have to first Signup or login into their accounts using their mobile numbers. Here we will see about No Couriers Nearby Uber Eats.
While placing an order for food via the Uber Eats application or website, a message may pop up stating that no riders are available who can deliver the meal ordered by the customer. For further information, the customers may, at any point get in touch with the Uber Eats support through the application itself.
Alternatives To Fix The ‘no Couriers Nearby’ Message By Uber Eats
The user can opt for any one among the following alternatives to fix the “No Couriers Nearby” message by Uber Eats:
- Changing Delivery Preferences: This refers to changing preferences on the ‘Settings’ tab of Uber Eats from having it delivered to picking it up by yourself from the restaurant where the user wants their food.
- Changing Restaurant Preferences: In case the above option does not seem to be the right thing to do at this very moment, you can try changing the restaurant or food outlet to have your food delivered to your doorstep.
- Opting for a customized restaurant search over the Uber Eats platform: While searching for your favorite foods or restaurant, you can choose to sort out the available restaurants according to price range, ratings, expected delivery time, etc. This would improve your chances of not being shown with a “No Couriers Nearby” message.
- Opt for the Priority Delivery option: Uber Eats has introduced the ‘Priority Delivery’ option for their customers, which gives the customers priority over other orders. Opting for this service costs $1.99 – $3.99 per order, depending on how busy your city or area of residence is. This option can be availed by any customer during checkout on the ‘Delivery Details’ page.
What Is The ‘no Couriers Nearby’ Message By Uber Eats?
Such a message can be seen under any one of the two following conditions:
- No delivery partners or riders are currently active in the customer’s current location.
- It may be the case that the customer must have placed an order when all the delivery partners or riders were busy with the existing orders and unable to take up and satisfy new orders.
Some other reasons for such a message being popped up on the customer’s screen could be:
- The Uber Eats application is facing downtime which may be either regular maintenance or due to a spyware or malware attack.
- High demand in a specific area or at a particular time may result in the application taking more time than expected to take up an order and assign a delivery order.
- The delivery partners or riders may not be willing to take up a customer’s order owing to the long distance that they have to travel.
- The delivery partners also may not be willing to take up an order from a restaurant or food outlet where they will have to wait to wait for a longer duration to pick up the prepared meal.
Cancellation Of Order When It Is Taking Too Long
When a customer has placed an order on Uber Eats and there are no riders who can perform the task of delivering the meal to its destiny, Uber Eats reserves the right to cancel the order and any payment made will be refunded directly to the customer’s bank account or card or any other payment option which the customer had opted for during checkout.
Also, when an order is taking too long to be delivered than expected, the customers always have the option to cancel the Uber Eats delivery. To cancel the order a customer can follow the following steps:
- Step 1: Navigate to the active order and tap on the “Help” button that appears in the upper right area of the screen.
- Step 2: Tap on the “Cancel Order” button.
- Step 3: Confirm the cancel request by again tapping on the “Cancel Order” button.
The customers can also provide feedback as to why they are canceling the order. This would help Uber Eats to further improve the quality of service they offer.
Cancellation Charges For Meals
- The customer will get a full refund if they cancel their order before it has been accepted by the restaurant.
- The customers will get a partial refund if they cancel their order after the restaurant has prepared their order but it has not been picked up by the delivery partner.
- In case the delivery partner has already left the restaurant with the prepared meal, then the customer is too late to cancel the order. In such cases, Uber Eats charges a certain percentage to the customer for the cancellation of the order.
Conclusion
If an individual receives a message saying “No Couriers Nearby” after they have ordered a meal, they may take a few steps to overcome this issue and enjoy the ordered meal. The suggested steps or actions could be to change the delivery preference, change the restaurant preferences, or the customer may take the step to pay some extra dollars towards the ‘Priority Delivery’ option of Uber Eats.
