Amazon, as a company, focuses the most on customer satisfaction and a good retail environment. So, when you use their services, you need to follow their terms and conditions. And if they find your practices breaking the rule, your account might be banned from the website. But is there any way to remove the ban? In this article we shall see How to get back on Amazon if you’re banned?
It depends on the situation and why the ban was implemented in the first place. In case of account suspension, the ban is temporary and can be removed, but if the ban is permanent, you may need to make a new account to get back on Amazon.
But first, let us look at some reasons that may have initiated your ban.
Reasons that can get you banned from Amazon
There are several reasons for you to be banned from Amazon as both a customer and a retailer. The reasons may vary depending on the situation.
As a seller
- Selling fake products: if you are found to be selling fake or counterfeit products, or the customer complains about the lousy quality of the product.
- Selling prohibited products: if you are found selling cigarette substitutes, alcohol, or copied products of some original work like books, videos, or even some painting. You can look at the list of Amazon’s restricted products in the United States for more details.
- Exploiting the customer: refusing demand for a refund, not helping with customer’s queries, or delivering a different product from what the buyer ordered.
- Bad reviews: having too many bad reviews from the customers can also pose a problem to the seller’s reputation.
- False information: not providing the customer with accurate information about the product or describing the product falsely.
- Buying one’s product: if a user is found buying their product after putting it for selling, then their account will be banned for good.
As a Buyer
- Paid reviews: as a buyer, you’re not to give any fake or paid reviews on behalf of the seller. It goes against the Community Guideline policies of Amazon.
- Fake personal information: if you provide fake information regarding your identity and buy products using it. For example, someone below 21 buys alcohol using someone else’s identity.
- Too many returns: if you frequently return products after buying and using them for a few days. Amazon has the number of returns specified for buyers to return products. However, the number isn’t shared with the buyers.
What to do after you’re banned?
When Amazon bans a user’s account, they generally receive a notification indicating that their account is suspended or removed.
- If a user’s account is suspended, there’s a chance for restoration, but it’s a tricky and lengthy process. What you need to do is:
- Send a request to Amazon with your cause and why you want to remove the suspension.
- Acknowledge your mistake and take moral responsibility for it.
- Provide appropriate documentation with your appeal letter.
- Please wait for some time, and do not bomb them with emails asking for your recovery status every day.
- If your request is denied, you can’t send any other requests. So, be precise with your first appeal letter.
- If your account is banned, then it’s gone for good. Your fault might be significant if they decided to ban your account.
What not to do when your Amazon account is banned?
- Do NOT get impatient or anxious. You need to be calm if you seriously want to restore your account. Amazon’s account restoration process is complicated and requires one’s full attention if you are to discuss your situation with Amazon.
- Do NOT open a new account and wait patiently for Amazon to receive and reply to your appeal letter.
- Do NOT write the appeal letter like you’re trying to blame Amazon. If it was your fault, accept your mistake. If it was theirs, point that out in the most appropriate manner. Be sure to be as formal as you can.
- Do NOT submit forged documents or fake invoices.
Conclusion
In conclusion, the process may take about two months for your account to be restored. Amazon gives about two weeks after notifying a user about the suspension to request an appeal letter. So, it may take them to reply to your appeal letter in about 48 hours. However, it may also take longer. So, don’t be impatient; they’ll respond to your request if they find it worth solving.
FAQs (Frequently Asked Questions)
- What happens if your Amazon account is blocked?
In case of a permanent ban, there isn’t a chance for removal. But still, if you feel the ban was unnecessary or wrong, you can request the Amazon service center regarding the issue.
- For how long can Amazon suspend your account?
Amazon does not remove account suspension as long as you don’t appeal for it. So, don’t sit around thinking that the suspension won’t last forever and will be removed on its own.
