The New York Company has a good return policy that can provide multiple benefits. It would make refunds at a fast rate, and customers could avail of the services in a hassle-free way. The return process can be completed offline and online within a particular time. In this article we shall see New York and Company Return Policy.
You can initiate a return request and return the wrong or defective items with one click within 45-60 days. You have to register your return request to the company and wait for the response mail from the company in case of an online purchase. You can also return your in-store purchase by visiting your nearest store.
The Return Policy
You can return your order within 45 days of your purchase date when the product is not up to the mark of your expectation. You will receive a refund of the net amount that you have paid. Items should be unused, and the original price tags should be attached while returning the product.
According to the company’s return policy, the return of Lingerie wear is not accepted by the company. In addition, the return process is applicable only for beauty products packed in cellophane in new conditions. Otherwise, the refund process would be canceled.
Return Via Email
To initiate the return request, you need to visit the official website of New York & Company to know in detail about the policy. Then, you can complete the return request by sending a mail to their official mail address within 45 days of the purchase date and would request a refund. You need to provide the invoice image, the product details, and the exact reason for the return in the email. The return request would be completed within ten working days.
In-store return process
Another way is to initiate a return request by visiting your nearest New York and Company store to return an in-store purchase within 60 days of delivery. For an in-store return, you need to bring a government-approved Identity proof and the purchase bill. You need to return the product to the store manager, its tags, purchase bill, and your photo ID. The store manager would take the initiative to make the refund to the customer. The refund would be initiated based on the actual mode of payment selected during purchase. It would be either online payment or cash payment. The issue would be different in the case of a gift card, as a new card would be reissued.
Things to remember before initiating a return request
1) Keep the product intact.
2)Keep the purchase invoice and the shipping label within the package. (otherwise, the lowest selling price of the product would be refunded)
3) Mention the reason for return from the list —
It might be ‘Size too big’ or ‘item arrived late’ or ‘received a wrong item’ or ‘size too short or too long. You can return a gift card, or the item might be unsatisfactory or defective. The reason might be a Fabric/color problem or any ‘other’ problem.
You can send your return package to the company’s office address: New York & Company, 307 Hollie Drive, Martinsville, VA 24112.
You have to wait to receive a confirmation email of receipt of the return package from the company. Then, another mail will be sent to you to notify you about processing the return. Therefore, there might be two billing cycles to complete the payment credit to your account.
Conclusion
You can quickly return your products to the company by following these simple steps.
You need to remember the product details and initiate a return request appropriately.
Frequently Asked Questions (FAQs)
1. What happens if my invoice is lost?
The return request could still be processed. You need to inform the store manager about the issue. So the manager would create a credit note at the lowest setting price of the items to be returned.
2. How to initiate the return process if the item is a gift from other people?
You can initiate a return request by registering on the DoNotPay website to share photos of your damaged product. Then submit your details in further steps. DoNotPay would help the customer by collaborating with the company to complete the return request as soon as possible.
3. Can I receive a cash refund?
Yes,
You could receive a cash refund if your mode of payment during the original purchase were cash on delivery. So it depends on the mode of payment during the purchase.
4. Which category of products can be returned?
The return of beauty products is accepted, but lingerie items are not accepted for return by the company.
