CenturyLink is part of the American company Lumen Technologies. It deals with telecommunications and offers Quantum fiber, voice, high-speed internet, and phone as well as Television services for customers belonging to both small businesses and residential. In this article we shall see CenturyLink internet outage.
CenturyLink internet outage occurs due to various reasons like area or home outage, other home technical problems, and service suspension. To detect an area internet outage and solve the problem, you will have first to run a troubleshooter, which will display a notification that will say ‘Known Outage Found.’ It will further give you updated information about when the company will solve it. You can also request to get notifications once the outage gets resolved. In case of a home internet outage, you will have to raise a ticket via troubleshooter. Suppose you do not find any problem after running the troubleshooter. In that case, you can follow the instructions on the screen, select either phone or internet problem, raise a ticket, or talk to a customer care representative.
What are a troubleshooter and the steps to run it?
A troubleshooter is a tool used by CenturyLink for problem-solving purposes. It helps detect and identify known outages and begins the repairing process of the same. It can also be used to create repair tickets or to make a call to a customer care representative to resolve home service issues. In addition to providing resources that address phone or internet-related issues, it also manages to cancel open repair tickets.
Steps that help in running a successful troubleshoot are:
Step 1 – First, you will need to create an account using odd digits of 9, 11, or 13, depending on your area. Alternatively, you can use your billing phone number with your service zip code.
Step 2: In case you already have an account, you need to log in to My CenturyLink and click on a click that is situated under the My Products Tab. Then, the process of running the troubleshooter is automatically started.
Attempting the self-help solutions to solve the internet outage problem.
Before you go ahead and raise a ticket or call the customer care executive to solve your internet outage problem, it will be best for you first to check whether the problem is something within your home and is not the more extensive network coverage outage. To determine whether the problem originates in your home, you must first check that all your power cords and connection cables are completely plugged into your electronic device and your wall jacks or outlets. Secondly, you can also try rebooting or resetting your modem.
What do the different kinds of outages mean?
There are four different kinds of outages, as mentioned earlier:
- Area Outage means there is an issue with the CenturyLink network mainly after network connectivity of a larger area and not only your home.
- Home Outage means that the internet outage problem does not affect the more extensive area but your home only. This could result from issues arising with the lines or equipment that provide internet services to your home.
- Other home technical problems include problems with your router or cords, or it can even be configuration problems of your modem.
- An internet outage can also occur due to service suspension as a result of timely payment not done or a problem with an account that leads you’re your services being put to a stop.
Conclusion
We can say that CenturyLink is not only an excellent internet and other services provider but also has a good record of not having internet outages. In case of outages, it equips anyone and itself to solve the internet outages problem efficiently.
Frequently Asked Questions
- How to check my CenturyLink internet speed?
To check your internet speed or do a speed test, you must go to the CenturyLink internet speed tester and click on the go. This will tell you your internet upload and download speed.
- How much internet speed do I need?
To analyze the correct speed you need, check your bandwidth requirement based on the number of users. For example, if you have 1 or 2 users, the highest bandwidth of 25mbps will be good, but if you have 3 or 4 users, the highest bandwidth of 45mbps will be best.
- What does fiber internet mean?
Fiber internet is a broadband connection with a lower lag time allowing multiple device connections providing up to 940mbps. It minimizes outages that otherwise occur due to severe weather changes.
- What is the cost of fiber internet?
Fiber internet cost starts from $49 for 100mbps to $65 for 940mbps. Installation charges range from $49 to $99.
