Introduction
Joss and Main offer decor items for household needs. They are an internet-based retailer. The company employs approximately 288 people and has its headquarters in Boston, US. They mainly sell home furnishing and home decor items. If any of the products purchased by the customers doesn’t match their expectations, Joss and Main provide their customers with a return policy. Let us know about Joss and Main return policy and how long it will take time to return the product in this article.
Joss and Main
If a customer purchases any product from Joss and Main and if it doesn’t meet their expectations, the company provides them with a 30-day standard return policy from the day of purchase. Customers get a satisfaction guarantee on all the purchased products. The product to be returned or exchanged must be in its original condition without any damage and with its original packaging. Joss and Main are website-based retailers and products are allowed to mail back by the customers to the company. The product must be in its original form at the time of return means it should be unopened and with no damage to the item.
Return Policy
Following steps need to be followed to return items via online mode. The products should be returned or exchanged in the same country from where it is purchased.
- Firstly, log in to your Joss and Main account.
- Then, visit the My order page.
- After selecting the Return item from the tab choose the return and refund method.
- A return confirmation mail will come after following some instructions.
- They don’t pay for shipping charges.
- At last, the packet item is taken to any UPS-authorized location or drop box.
The same steps are to be followed for large, fragile items but are delivered via a special carrier. Joss and Main will pick up the heavy items at our convenience instead of printing any shipping label.
How long does it take to return the product?
Joss and Main offers 30 days return policy to the customers from the date of their purchase. For returning or exchanging the package it should be in its original condition and packaging.
Return Policies of different Products
Merchandise
The product should be in the unopened form and should be returned within 30 days.
Special Orders
Return or exchange on these products is not eligible.
Final sale items
Return or exchange on these products is not eligible.
Mattress
The return and exchange of products are applicable only once per order and must be unopened and unworn, each comes with a trial of 100-night free. If customers are not in love with the product after 100 nights they can exchange it for a different one or can a free return.
Large Appliances
These products need to be installed and returned with their original packaging, before installing the appliance the product must be double-checked, and if any damage is found contact the customer service team, and on this 30-day return policy with a restocking fee is to be provided in some cases.
Refund Policy
First, the order is assessed based on quality terms in Joss and Main. Then a confirmation via email will receive when their return has been processed. The original form of payment will be refunded if the order will be found of good quality according to their terms. Joss and Main take up to two weeks to process the product refund in the customer’s account. If any of the customers are delivered with a defective product, then within 48 hours of delivery replacement or else a full refund will be made after informing them. Joss and Main don’t charge any product return fee from their customers.
Joss and Main Financing
Joss & Main Financing offers a variety of payment options that customers can use to pay for their orders over time. After filling out the details they will check eligibility with financial service providers. Several leading financial service providers have partnered with them including Affirm, Bread Financial, Citizens Pay, and Retail Credit, and offer compelling financing or leasing offers for which you’re qualified.
A few items that customers are not able to return in Joss and Main are
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates
- Items marked ‘Non-Returnable’ on the sale page
- Items you have already assembled
Conclusion
Joss and Main is an online selling store that sells furniture and a variety of home decor items. They provide their customers with an easy return policy and refund on any of the purchases if the customers didn’t like the product or it doesn’t meet their expectations. The customers are given 30 days for returning the products but they should be in their original condition and the merchandise must be in its original packaging. Inventory and Selection are the greatest strength of Joss and Main store.
Frequently Asked Question
1. Are Joss and Main a good online store?
Joss and Main is an online store that offers its customers a wide range of furniture, home decor items, and other products. Wayfair owns the store and provides a large variety of brands and products to be stocked. The product quality varies with the specific product and is generally known to be good.
2. Does the return policy vary with different products?
Yes, the return policy varies with different products for most of the products it provides 30 days for returning the product if it doesn’t meet the expectation of the customers, but the product should be in its original condition and unopened form.
