Shutterfly is an American company which sells products online and they do not have any physical store. One of the outermost goals of this company is the satisfaction of its customers. Shutterfly always listens to whatever problem or complaint you might have about any product you purchase. A lot of times when you purchase a product, it is certain that you might not get a hundred percent satisfaction from the product, for this reason, there are policies laid down if you have such a challenge. In this article we shall learn about Shutterfly return policy.
Whenever you buy a product from Shutterfly, you can return it to the company by simply following their return policy. You are given 60 days to finalise what you want to do before returning the product. Once you decide to return the product due to any reason, there is a return policy for you to follow before returning it. The product quality should be the same way it was purchased from Shutterfly company.
What is the Shutterfly Return Policy?
Shutterfly company has a very strict return policy which you must follow before you can return any item. You can always return an item that you are not satisfied with. The return policy is made to guide you on steps you can follow to return the product.
First, you must know that Shutterfly does not have any physical store, so to return an item you need to do it through the mail. Before you will get your item after mailing Shutterfly it will take about 10 working days for your request to be processed.
Have in mind that, you can only return a product to the company if there is any fault with the item, or if you made a mistake while placing an order before sending it, then you can return it to the company. Since the company does not have a physical store where you can visit at any time to make a complaint or return the product, the only refund you can get is store credit.
What Is The Refund Policy Of Shutterfly?
If you keep a product purchased from Shutterfly for about 60days before returning it, you will get a refund of the initial payment made. The moment it is approved by the company, they will process it within 10 working days from the time of approval. You will also get a store credit from the company after returning an item to them.
If the reason why you decide to return any item is not the company’s fault, then have it in mind that you will be given an additional charge of paying about 50% of the initial price you purchased the item.
Please also note that the amount spent on shipping your item or any other charges will not be refunded to you.
What Is The Exchange Policy Of Shutterfly?
The company presently doesn’t have an exchange policy for you in case you wish to exchange a product. Currently, you won’t be able to find the exchange policy of this company even if you visit their site.
Nevertheless, you still stand a chance of getting your desired item if you return it within 60 days. Once this is done, you can place an order for the particular item you want.
How To Return a Product To Shutterfly?
Returning an item to the company is very easy, you don’t have to undergo much stress while doing that. Before you think of returning a product to the company, you should follow these steps first:
- You need to carefully check the product once you open it.
- Observe it properly to know if there are any damages or faults in the product.
- If you discover that the item you ordered is faulty in any way or you no longer want it, then you are free to contact the company.
Once you contact them at Shutterfly, they will patiently listen to whatever you have to tell them about the product, and then you will be requested to return it to the company for an inspection.
They will also request pictures of the damaged product. The moment you are asked to return the product, take these steps:
- Firstly, you should remove the return label.
- You should re-package the product.
- Enter the required information in the return label, then you can attach it to the package box.
- Make use of a postal service to return the product to the company.
- You can only return a product within 60 days of purchase.
Once you have successfully followed the steps, the item will be taken back to the company. If you do not follow all the steps required, the company will reject your request. Do not forget to add your address on the label which is where it will be sent to.
Conclusion
Shutterfly does not have a physical store, they only function online. The only approved means that you can use in returning an item to Shutterfly is through the mail. All you need to do is reach the company in case of any dissatisfaction you might have after purchasing a product.
The customer service of Shutterfly is always ready and available to serve you. They don’t delay in responding to your emails or solving whatever challenge you might be having.
Frequently Asked Questions
Is It Possible To Return a Product To Shutterfly?
Yes! You can return a product that does not meet your satisfaction. This should be done within 60 days from the day you purchase it.
Can You Cancel Your Order?
Yes! You can easily cancel your order within 30 minutes.
Does Shutterfly Have an Exchange Policy?
No! Currently, the only policy they have is a return policy, so you cannot request an exchange of any purchased product.
Can Your Orders Be Edited?
Yes! You can have a change of mind after placing an order so editing it should be done immediately without delay.
