Online ordering and delivery systems are the escape from hectic shopping and carrying big bags. However, there’s a lot that goes into the process. It can sometimes go wrong. Delivering the right package to the right address at the right time is a tedious task. Yet, most of the time, you get your item right on time, just how you wanted. Sometimes your package may be delivered to the wrong address or forwarded to a different one. This could be due to various reasons like wrong postal codes, similar street names, and so on. However, the issue can be resolved with simple steps like contacting the office, replacing your order, and so on.
Reasons why your item was forwarded to a different address:
Whatever item you order, you have to provide an address for the delivery. You get an estimated date as to when the package should arrive. However, sometimes the item doesn’t reach you but is instead forwarded to another address.
Some common reasons for the same are:
Address and format
While giving your address to any seller, you may realize it has several parts. Beginning with your name and house or flat no. To the street, city, and state or even country name, addresses are not as simple. Similar routes, street names, postal codes, and so on may cause your item to be forwarded to another address with similar directions. Moreover, if your building or house has a common name, it is not alien that the item has been forwarded elsewhere.
- Similar packages
When you have similar packages, probably the same product or similar size of packages and packaging, your item may tend to be forwarded to another address that has a similar order placed. This is nothing but simple confusion that is also very common given the many common orders that come in with loads of different addresses.
- Change of address
Another very regular reason why your time may have been forwarded to another address is that you may have changed yours. Often, regular customers have an address registered with a company, and when you shift elsewhere, it takes time for them to process the same under their fixed information. Therefore, even though you may have provided the new address, the chances are that the package has been forwarded to the previously registered one.
Factors to resolve the issue
The immediate thing to do is to resolve the issue so that you receive your package in time and there is no loss on your end or that of the company.
A few steps you can take to resolve this issue are listed below:
- Check out your updates
When you order something, especially online, you will have a tracker that tells you where your package is. Right from the time it is prepared at the store to the time it is delivered to your doorstep, you receive constant updates. It is ideal, then, to keep checking these so you know in time whether your item has been forwarded elsewhere and you can immediately inform the store. If you’re receiving a courier from someone else, ensure that they have the tracking in check
- Contact the company
The next step is to contact the company responsible for your order. You can do this via mail, call, or even messaging. Often, apps have the option to ask for confirmation whether you have received your order. You can always say no there or use the app as another method to contact the store. Let them know the issue and ask that some action be taken.
- Re-confirm your address
Whether it is asked or not, it is a good idea to re-confirm your address and order when you contact the store regarding the issue. If they’re replacing the parcel or going to send it back from the wrong address, they better have the right details to avoid the same mistake again. Provide the details again, especially street names, postal codes, and so on.
- Follow the company’s guidelines and policy
If your item is forwarded to another address, the store will either send another order to you. They’ll ask that you cancel the order or will revert the same package to you. Either way, pay attention to what the company has to say as per its policies and follow the instructions, and you should have your order back at your doorstep within a specified time.
Conclusion
Simple steps and an easy process to follow if your parcel has been forwarded to another address. Note that it is common for these things to happen, and it is just a matter of time till you can get your order. On your part, ensure that you upload the right address and landmarks before confirming your order.
FAQs
- How long does it take to get an item that has been forwarded to another address?
It depends on what the parcel is. If it is a perishable item, the company will try to retrieve it as soon as possible. If it is a time from a store like apparel, then it depends on the delivery process.
- Can I ask for a refund instead of placing my order again?
It depends on what you have ordered and from where that will decide whether you get a refund or not.
