As a well-renowned retail store known across the US, you can grab many essentials such as your household items, clothes, accessories, and much more! All you have to do is make a short visit to a Kmart store that is only a few steps away. However, simply shopping at a retail store is not enough; you need to be sure what to do if you ever land a defective product. This might render you wondering whether the return policy at Kmart is convenient and effective. Now, there is only one way to know this! Read ahead to get a hold of the answer to your query.
At Kmart, you can return the purchased goods within 30 days if you’re a non-member. However, if you are a member of Shop Your Way, then the return window is extended up to 45 days. Besides this, be it a member or non-member, make sure to return your mattresses, furniture items, and indoors in a matter of 7 days and not more! When you go for a return, you must know that delivery or installation charges are non-refundable. The policy also has many exceptions such as no return on Christmas, Easter, or Halloween. Items like custom jewelry and medicines cannot be returned.
Kmart: What is the Return Policy Like
Purchasing essentials from a retail store at affordable prices is everyone’s dream, is it not? However, what happens when the dream shatters? What happens when you buy your favorites and realize they don’t meet your expectations? Read ahead to find the answer to these!
- Return Window: One of the most vital aspects of any store’s return policy is to keep the return window in mind. When it comes to Kmart, you can return basic items after 30 days of purchasing them if you’re a non-member. However, if you are a Shop Your Way member, your return time limit is extended to 45 days after the date of purchase.
- Condition of the Item and Essentials: It is no surprise that items that are to be returned should be kept in good and original condition. If the product has been damaged due to your improper handling, then you can make use of the manufacturer’s warranty. Further, while returning, you will have to provide the price receipt of the item and your identification card.
- Mattresses and Furniture: While the return window for most products stands at 30-45 days, the same cannot be said for mattresses and furniture. When it comes to the two items, you must know that the return window is only open for 7 days! Moreover, the time limit is the same for Shop Your Way members and non-members.
- Non-Returnable Items: Although you can return most items at Kmart, certain goods are not liable to be returned here. Such items include ones that do not have the original tag attached, custom-made products, sexual wellness products, items purchased during Holidays like Christmas or Halloween, electronic goods unless the piece received by the customer is damaged, and hazardous materials.
- Restocking Fee for Items: While most in-store returns are free and refunds are also given by the store, there are certain cases where Kmart might charge you a fee. These cases include returning products like water heaters, mattresses, foundations, opened electronic products, home appliances, air conditioners, grills, space heaters, gazebos, pergolas, furniture, and canopies. If you return these items, you might be asked for a 15% restocking fee.
- Exchange: If you have received a defective item, you can go for an exchange within 28 days of purchasing the product. You must be able to produce the price receipt and your identification card. Kmart does not accept used clothes for either an exchange or a return.
Refund Process at Kmart
Now that you have acquired ample information regarding Kmart’s return policy, you might be mulling over what the refund process has in store for you. Let us have a brief look over the same!
- The refund will only be generated when your return request is accepted. Usually, in cases where the product received by the customers was already defective, the refund is fully processed.
- You will receive a refund for your returned item the same way you paid for it. For instance, if you gave your bank account details to the employee for payment at the time of buying, then your refund will be given to the same bank account.
- It takes time to receive a refund, so it is imperative to be patient. Refunds are only processed once your return is accepted, and it takes 5-7 business days to receive refunds.
- You must be aware that delivery or shipping charges are non-refundable, so all you will receive as a refund will be the price of the product you bought at.
- The final decisions regarding refunds are made by Kmart. So, in cases where you cannot produce the price receipt, you will either receive a lowered refund or no refund at all.
Conclusion
By now, you must be aware of all the ins and outs of Kmart’s return policy, be it the return window for different goods, the items that cannot be returned, the excellent condition the product must be to be returned, or the restocking fee! You can return the product either at the store or online through their website. Moreover, you must patiently wait for your refund as it might take 5-7 business days.
Frequently Asked Questions:
- Can I return my mattress if I’ve lost the price receipt?
No, Kmart does not accept returns without a receipt.
- Can I return clothes if their tags have been removed?
No, you cannot return clothes in this case.
