Kogan is an Australia-based company that provides many services to the public, such as Kogan Retail, Kogan Market Place, Kogan Internet, Kogan Mobile, Kogan Internet, Kogan Travel, and a few more areas in which Kogan provides services. It started its journey in 2006 with Ruslan Kogan. At Present, Kogan is operating its services in three countries: Australia, New Zealand, and the United States, but it is looking forward to expanding its services in some more countries, such as Britain and India. Kogan launched its exclusive brand, Kogan.com, in the year 2014. Let us know about “Kogan’s Return Policy”
Whenever you are unsatisfied with the products, and services of Kogan. If you want to return that item, you must return it within 14 days after shopping.
If you purchased an exclusive brand from Kogan.com and received it, you have the right to return it.
Some products from Kongo.com could not be returned because they follow strict health and safety guidelines.
The product you are returning to Kogan should be of the original quality as when it was delivered to you, and you must have your order receipt to return it and claim a refund.
You can use the Kogan help center to raise your complaint to rejoinder a product. Then you must follow the return policy of Kogan for a fruitful return and refund.
Kogan’s Return Policy Or Change Of Mind Policy:
It happens to everyone that we want to buy something but instead buy something else, or it could also happen that we get a misplaced order, or the product we got from Kogan is not working appositely, or some other case occurs when we buy anything from Kogan. Let us discuss how we can return it facilely to Kogan.
Policies:
- If Kogan delivers a defected product, when it is not working appropriately, you did not get the product you ordered, or in some other cases, you can claim a refund, a replacement, or a repair from Kogan, and if you fulfill all the eligibility requirements, Kogan will resolve all these issues instantly.
- If you are unsatisfied with the product you bought from Kogan.com, you can return it. You must raise a claim with them within 14 days of product delivery.
- Once Kogan receives your return and confirms it, they will send you a store credit for the purchase price of your product.
- Kogan will accept the return of only those products which will be in their original quality as Kogan delivered them to you, as the product should not be damaged. If it was near you and the indigenous receipt of your order. Keep the package from Kogan as it was when you received your order from Kogan.
- You can contact the Kogan Help Center to raise your complaint regarding the return and refund.
- If they do not have a delivery record, Kogan assumes that the product was delivered three days after dispatch.
Kogan Right To Change Its Return Policy:
This Kogan’s return policy is for commercial, and reseller sales only, and Kogan reserves the right to change its change of mind policy without further notice. This policy change will depend on the requirements of the current scenario for both Kogan and its customers.
Claiming A Return At Kogan:
- First, you need to log in to your Kogan account, click on dashboard, and next click on return an item.
- Fill in all the details as to why you are returning an item and your order number.
- Kogan’s support team will check all these details and also the product.
- If during the checkup, the Kogan support team discovers that the issue is with the product from their end, they will arrange for the return of that specific product at no cost.
Kogan’s Warranty Period:
Kogan offers a six-month warranty on most of its products. If you have purchased a product over $1,000, Kogan may think to increase the warranty period for those particular products. But according to Australian Consumer Law, Kogan should increase the warranty period of expensive and heavy products.
Reaching Kogan’s Customer Support:
If you visit the official website of Kogan, there is a page for customer support where you can chat with them live and get solutions to your minor issues with Kogan products and services. This same facility is in the Kogan app, where you can do a live chat with Kogan’s support team. You can call the 12612 number of Kogan. There is also an alternate number for customers to reach the Kogan support team, and that is 1300 056 426. The customer support team responds quickly to your inquiries and phone calls.
Conclusion
If you make any mistake in purchasing a product from a Kogan store, then you can return it to Kogan by following the return policy decided by Kogan. If you want to return any product to Kogan because it is damaged, or it is not the product that you ordered, or it has a different size and color, or that product is not working well, then you can return that product to Kogan within 14 days of delivery. You must have the receipt of your order and other details regarding the return of the product.
FAQ:
Does New Zealand have Kogan?
Kogan has been providing its services in New Zealand since 2014 and has launched a separate website for this country.
How long does Kogan offer a refund?
Mostly, Kogan credits your refund to your account within five business days after processing the return of your product, but sometimes it may take up to a month.
Can you cancel your Kogan trial?
Yes, you can cancel your Kogan First membership whenever you want. You only need to log in to your Kogan account and click on the “cancel renewal” menu to cancel it.
