Zales is one of the renowned jewelry stores established in 1924. This store sells all kinds of jewelry. They also offer incredible customization choices, which is additionally perfect if you need to gift them to your friends and family. Also, you can make both offline and online purchases from Zales. They have their outlets in many places to access more people and give them their best services. Let us know more detail about ‘Zales Return Policy’.
Zales Return Policy
If you purchased something from Zales but now you are reconsidering it, you can go through Zales’s return policy. We are providing you a complete guide on Zales return policy, so you can return your unwanted product easily.
Zales jewelry return policy is easy and client-friendly. It permits customers to return the eligible products in 30 days. Your time begins from the date when you buy a product from the store. As for online purchases, this count starts from the delivery date. According to their policy, the products should be in their perfect state with their guidance manual and guarantee card especially watches. To return a smartwatch, you want to un-sync and erase all information in it.
Now have a look at our guide to understanding the whole process.
Conditions for Returning to Zales: Zales Return Policy
It is a well-known fact that you will first ask for its return with some terms when you buy anything. Zales offers return policies on their jewelry products and watches but with some conditions. These terms and conditions are
- All the jewelry items are liable to return 60 days from the buy but a watch has a limit of 30 days from the buy.
- The products you are returning should be gotten back with all important records and documents.
- The products you want to return should be returned in great and perfect condition. Very much like how it was gotten. They shouldn’t be broken from any side or have any scratches.
- For watches, it should be in the same way it is received. Nothing should be done about it. You should never wear it. All the documentation of the packaging and the watch should be attached with it to return it.
- For smartwatches, you must have to clear all the data from them.
- If the process goes well and the product is clear, you will get your refund in 30 days. It will only be handed to the original buyer with the original receipt.
So if you want to return any product to Zales, you first have to fulfill these terms and conditions.
Methods of Returning at Zales
We know that people don’t like to have jewelry they don’t like. Based upon whether you purchased the thing online from the Zales website or at a Zales store, you can have two methods to return it. We now discuss these two methods in detail as follows
Back to Store
If you bought a jewelry product from a Zales store, you can easily return it by going back to that store. If you find any difficulty, you can go to any Zales outlet where the staff will guide you about the return policy. You just have to keep the certificates and documents of the products with you to the store. In this way, you can easily get back your money after returning the products.
Return through Email
The other method to return your products is the online one using the Internet. But it applies to the Zales products that are purchased online from their website. Also, Zales return policy offers you free shipping for return products if you utilize their prepaid delivery label. To return the products online, you have to follow the steps given below
- Give essential details of your order.
- The authorities will send you a prepaid shipping label in your email that you’ll have to print.
- Pack the things safely with the original or copy of the packing slip.
- If a printer is not available in your home, you can get your shipping label from an eligible UPS location. If you show them your digital return code, they will print a label for you.
- Return the products in a package with a shipping label stuck to it.
- Your return will be handled in almost 5 working days once the bundle arrives at their stockroom.
- You can get your money back within almost 5 to 7 after the processing.
In this way, you can return the products through an email online.
Products you can’t Return
Zales offers you a return policy on its jewelry and watches, but some products can’t be returned.
- The products purchased from the outlets of Zales are only returned to the outlets. These products can’t be returned online.
- Customized products like customized watches, rings, earrings, or any other piece of jewelry can’t be returned.
- Watches and ear piercing earrings that are specially ordered cannot be returned.
- You cannot return a product or a gift card that is received with any of the jewelry replacement plans.
- It also does not return any product that is not in good condition or without a receipt.
So you can return all the items but not the above-listed items.
Conclusion
We here try to list all the things about the Zales return policy. If you look at our article, you will find all the information about the return policy, methods, processes the returning procedure, and the products that can’t be returned. We do our best to provide you with all the knowledge you need about Zales’s return policy.
FAQ’s
- Can an online purchased product be returned at a store?
Yes, if you have the complete product documentation of your online purchase, then you can return it at a store.
- Is there any fee for online return on Zales?
It is free if you use your shipping label with the package.
