El Dorado is a furniture chain store, founded by Manuel Capo in 1967 that is located in the south of Florida, the furniture store has about 14 showrooms throughout the south of Florida that is currently owned and controlled by the Capo family, it has the biggest showroom in Florida and has been ranked in 2005 as the top 50 best furniture stores in the U.S by furniture today, the showrooms all use a particular design concept that is exact with its boulevard showroom which it opened in 1994, as one of the largest Hispanic owned retail enterprises in the U.S with services offered throughout the world, it offers the largest selection of mattresses and furniture having a wide range of styles to choose from, from the traditional classics to the ultra-modern tastes. Better still, El Dorado furniture offers a one-year warranty to customers purchasing its products, the warranty includes that, El Dorado will service the merchandise at no cost to the customer, with all products serviced by El Dorado during the warranty period will be warranted for the remainder of the warranty period and not anew, the warranty is also nontransferable, limited and granted only to the person that purchased the product. El Dorado also offers a manufacturer warranty that extends beyond one year for specific components of the product in any case when your one-year warranty period is expired.
When does the El Dorado furniture warranty start?
As stated earlier El Dorado offers a limited one-year warranty to customers purchasing El Dorado products, this warranty period commences on acceptance of the product or merchandise, the warranty also covers that the servicing of the product will occur at the address that was included in the sales order, whereas this is only applicable if you used El Dorado delivery’s services if you did not use the delivery service, servicing of your purchased products can only happen at the El Dorado store or warehouse that you picked up the merchandise when you accept the product, remain to check for deformities, and ensure that your product is free from damage or defects.
El Dorados Refund and return policy
All El Dorado sales orders are eligible for refund and can be canceled so long the purchaser has not accepted the products, and you placed the refund orders within 90 days after you initiated the purchase order, if you requested a custom/special order, this would not apply because all special orders are final and cannot be canceled or refunded, if you opted for a delivery option, then the products are regarded as accepted by the customer when the product is delivered and collected, whereas you can reject the product on delivery and have it returned as unacceptable with the delivery guy, this return policy applies for deliveries within the United States.
El Dorado also has a goodwill clause which allows the sole and absolute discretion of El Dorado to undertake a partial or full return of products within 5 days of accepting the product with certain perks and strings attached which includes that you request promptly for a refund or return promptly within 5 days of accepting the product, that the product you are returning is in the same condition as it was delivered to you, and that it shows no sign of wear, abuse or commercial usage, this goodwill clause, however, does not accept a refund of money but only return of goods.
What does the El Dorado warranty not cover?
El Dorado limited warranty does not apply to products purchased from furniture outlets, gifted or products that are donated, or rented for business, commercial and institutional or any uses that are not residential, or products abused or mistreated after evaluation by the company, or for products sold outside the united states, it also does not apply to color variations, grain variations, finish variations, shading variations, texture variations, shading variations or other details, like the products wood or fabric, leather, tile or stone since these are not products defects. Also if the product is damaged due to wear and tear, or other things like scratches, damage by pets, bad cleaning, abusive use, and other severe damages that are not natural occurrences based on the context of furniture and mattress, in such cases, the warranty is not applicable.
Conclusion
El Dorado is an excellent choice if you are looking for a company that offers you comfort for your money when purchasing furniture, although the availability of your product is not guaranteed, and El Dorado reserves all rights to cancel any order you might have placed at any point in time if the product eventually becomes unavailable and the company takes up no liability if and when it cancels a product, the company also strives to deliver your products within the specific time except in advent of situations beyond their control. Products may also vary in delivery based on the type of furniture and the inspection of the products at El Dorado showrooms.
