Ikea is a well-known Swedish-founded multinational conglomerate that manufactures and sells ready-to-assemble furniture, home accessories, kitchen-based appliances, and many other domestically used goods and services, with that it offers its customers a great return policy on its product as well. The Ikea mattress return policy is quite simple. If you are not comfortable with your newly purchased mattress, you can exchange it within 90 days. It can only be exchanged if the mattress is not damaged, dirty, and marked, and to exchange your mattress, simply take it back to a nearby Ikea outlet with your receipt. The sales staff will help you to find what suits you best, new mattresses are a bit firm at the start and later on they come to comfortable form. Let us see about IKEA Mattress Return Policy.
365 Days Trial Test:
Like everything else, you and your newly purchased mattress need some time to become habitual with each other. Ikea gives you a trial offer for 365 days to test your compatibility with the new mattress. If the buyer does not feel comfortable and is not happy with the mattress, simply visit the store and choose another suitable item for your bed. If you find a comfortable match, you can rest on it for years and Ikea gives a free 10-year warranty. In other cases, the unopened product along with the receipt can be easily changed or fully refunded. A full refund is also possible within 180 days if you provide proof of your purchase. In some markets, Ikea provides removal and pick-up services to their customers, but it varies from market to market. If the pick-up service is available in your locality, then Ikea brings the mattress to your doorstep, car porch or garage.
- Return policy is not applicable on plants, customer countertops, cut fabrics and other similar items.
- Those items that are modified from their original form, stained, dirty, or cut are not refunded or exchanged and the company will have to apologize for this inconvenience.
- If the company delivered the order is incomplete, contains damaged products or defective pieces then helplines are ready to solve your issues.
- To get the best quality of sleep, choose the best-suited pillow for yourself. The mattress and pillow both should be in the same order.
- For complaints visit the nearest Ikea store and the management will find a suitable solution for you, or simply call one of the Ikea agents for help.
- To locate your missing orders bring the order confirmation receipt along with you to a nearby store.
- A 10-year IKEA mattress guarantee is given once you have found a perfect match for yourself. The guarantee and return policy will not affect the customer’s statutory rights.
- IKEA refund card is issued to customers whose replacement price is lower than the original one so, in future, they can use this credit.
- The “Love it or exchange it” policy does not apply to sofa-bed mattresses.
Additional Return Policy Terms and Conditions:
- For return or exchange of newly purchased products bring your receipt and valid photocopy of a government-issued identity card (ID) with you. The information present on the ID card will be processed by the company-wide database system to ensure authorized returns.
- The original form of payment that was used while purchasing the item will only be accepted in the refunding process.
- If a part of the product is damaged and another whole product is in very good form then the company will issue the replacement parts from any of their stores.
- For urgent and quick response visit the Ikea store along with the part or whole damaged products with your order confirmation or receipt.
- If a physical visit is not possible or you live far away from any Ikea branch then call the Ikea U.S. customer support centre at1-888-888-4532.
- The newly purchased mattress can be exchanged or replaced with another fresh piece within 90 working days.
- The net purchase amount shown on the receipt is applicable for a refund. The Ikea pickup point stations or IKEA planning studio returns are not accepted.
- Customers who are nearby to Ikea Queens location are advised to visit IKEA Brooklyn to return any product.
- If there is any promotional item in your exchange and you don’t return it, then the amount equivalent to a promotional item will be cut off from your refund balance.
- Within 90 days, the newly purchased mattress is exchanged.
- The exchange policy does not apply to bed salts, SULTAN bed bases and IKEA mattress pads.
Conclusion:
The mattress and Pellow should be according to your comfort zone and sleeping style for peaceful and sound sleep. If you are not satisfied with the newly purchased mattress, then by showing the purchasing proof, you can get another best-suited mattress within 365 days. Ikea loves to facilitate mattress its customer by providing shipping facilities, a full refund return policy, and easy exchange rules. If the purchased product is in the same fresh piece condition, it is easy to return or exchange it.
FAQs:
Q1: Why did my order fail for online delivery services?
Ans: If you are receiving any error while placing an online order, most probably that item is currently out of stock. Wait until that item has been restocked.
Q2: Can we exchange the Ikea mattress without receipts? Ans: You must have a valid receipt and government photo ID to return the Ikea product. Q3: What is the process to return the damaged Ikea Mattress?
Ans: If you have a valid proof of purchase and it is in warranty, then Ikea will send the parts for replacement.
Q3: What is the process to return the damaged Ikea Mattress?
Ans: If you have a valid proof of purchase and it is in warranty, then Ikea will send the parts for replacement.
