While most service providers may implement a strict policy that keeps customers in a fix from returning a device that may no longer match their taste or malfunction after purchase. Xfinity Mobile has one of the easiest and straight return policies for its customers. This article will show the return policy that governs Xfinity Mobile.
Xfinity Mobile Return Policy
The return policy for devices brought with Xfinity mobile differs between mobile devices and accessories. Devices activated after purchase are allowed the 14 to 30 days return policy for mobile devices and access shipped Xfinity Mobile. Xfinity’s mobile return policy covers all devices sold from their retail outlets and e-commerce site.
Can I Exchange or Return Product?
When initiating a return action for a product, Xfinity mobile allows its customer to get replacements for any device on demand. Money-back warranties are applicable for all devices.
Are There Fees Attached For Making Returns?
Yes. Xfinity mobile charges customers a restocking fee of about $35 for urging them to return. This fee applies to all mobile devices except for accessories.
Apart from the restocking fee, Xfinity Mobile will take full payment for returned devices that do not get to their office in 20 days.
How one can make Returns To Xfinity Mobile?
Depending on the device, to have your return policy quickly initiated for mobile phones, you can visit the website of Xfinity mobile and click on my device tab and then the manage device menu to choose the device to be returned. Check to ensure that the device you want to return or change is available for return. If the device is available for a return, the exchange or return tab will be activated. Go through the dialog box to complete the process.
The device must be dropped at the FedEx post 7 days from the day you requested to have it sent to the office. For other accessories like smartwatches, tablets, etc. the website will not work. Initiate a live chat with customer service, and you will receive a FedEx label for free returns.
What is The Xfinity Mobile Return Policy?
Xfinity mobile gives a full refund for all devices in line with their return policy. Before initiating a return plea online or in the store, ensure that all personal details in the device are wiped-off, or you will lose a full refund. Ensure a backup for all your information for retrieval. The device must be returned with all the accessories like batteries, a sim card, manuals, chargers, and joysticks. The shipping label provided for the device should be properly placed on the package before dropping it off at the FedEx office or ordering a pickup.
All shipped devices should be in their original package with no defect to the device. In the lack of the original package, customers can use another pack. Remove all the security details on the device, devices with security details will not be accepted. Items that are not in a good position will be rejected by Xfinity mobile. Ensure to take proper care of your device if you desire to order a refund within 30 days for other accessories and 14 days for phones.
If you choose to maintain the sim card that came with the device, Xfinity mobile advises that you inform them of this. Xfinity Mobile customer service will demand the IMEI number of the new mobile device you want to use the sim. The device must be compatible with Xfinity mobile devices. You can visit their site to read more on this. Use the shipping strength tape to seal all returned devices before shipping. Xfinity Mobile will charge the customer for a refund for items not returned in good quality or within the stipulated time.
Conclusion
The policy for the return of Xfinity mobile devices and accessories is simple. Ensure that the device is of good quality and returned within the stipulated time. Failure to adhere may lead to a decline in the company. As a policy from Xfinity Mobile, all devices must get to Xfinity Mobile within 20 days of the request to avoid being charged or having the device refused by the company.
Frequently Asked Questions
Will I be charged for making refunds to Xfinity mobile?
Returns of items such as accompaniments, tablets, and smartwatches are without a fee.
Can I return items purchased from the store online?
All devices paid for from the physical store can only be returned at the store and not online. Only devices paid for on the website can be paid back on the website.
How can I ensure that I have my goods refunded within the 20 days time frame
Drop it at the FedEx office or call the office for pickup service at your location. During the call notify them that you have a refund label.
How long does it take to receive returned devices?
It takes approximately 20 days.
