A warranty is simply a written guarantee of the product, it is given by the manufacturer to the customers/buyer, warranty is a key success of a product which helps customer build trust and buy a product without any worry because the company is offering a warranty if the customer feels any issue in the product, customer can easily claim that and manufacturer has to repair or replace that product as per their warranty policy in the certain period. Let us know about “DHP Furniture Warranty”
The warranty period and condition vary from product to product and company to company.
DHP furniture is one of the famous brands in the furniture industry, they create a wide variety of ready-to-use furniture for living rooms, offices, and houses. DHP aims to introduce the latest design that gives comfort to customers and the product should be assembled in less time. DHP sell a variety of furniture including bedroom sets, bathroom set, dining room, and living room furniture including sofa, tables, and more.
DHP furniture provides one year warranty on their furniture, the warranty starts from the date of purchase of the furniture from the authorized retailer. If a customer feels any defect in the product the DHP furniture will replace it or repair that product free of cost without charge.
Products In The Warranty
Products in the warranty are dining tables and chairs, accent tables and chairs, bed sheets, toppers, and changing pads. The company does not accept warranty claims if products are purchased for display or floor models, also the company has the right to take proof like giving proof that while buying that product it was packed and does not use before it was new and unused at the time of buying. Also, the company will not accept any claim which is already repaired by any market technician, the company does not accept the claim of a product that is misused or improperly assembled.
Warranty, Repair And Refund For Mattresses
The warranty for a mattress given by DIP furniture is five to twenty years based on the mattress, the maximum warranty time of mattress is twenty years the name of that mattress is Belham living, the second most warrantied mattress is signature sleep gold which has fifteen years warranty, the third most warrantied mattress includes signature sleep, Novogratz atlas, DHP sleep, Wayfair sleep, safety 1st these all mattress has 10 years of warranty and the least warranty mattress are signature sleep baby, little seeds and Novogratz baby these all have five years to warranty during the time of warranty if any mattress got any defect it will be replaced or repair at free of cost but the shipping charges have to paid to purchases that are fixed for adults mattress its $75 and for children mattress its $25. The product purchased in the UK may vary in charges for shipping and handling.
Claiming The Warranty
While claiming the warranty customer should have the original receipt of the bill that includes the proof of the original date of purchase secondly it must be the original purchaser, third the customer should have purchased from an authorized dealer of DHP furniture, fourth the customer has to pay the replacement or shipping charges.
The first process of warranty claim is to first contact the DHP care through their official number or electronic mail called email, describe your complete issue regarding the product that you are facing, and mention all the defects so that company can start the process regarding your complaint. One thing customers need to remember is that customers from the United Kingdom have a different contact number and email address, while those outside the United Kingdom have another email and contact for any contact.
The following key issues will result in the rejection of the warranty claim if the customers have to remove the law tag from the mattress, the use of any chemical that damages your mattress will result in the rejection of your warranty claim, also the damage to structure because of jumping on the mattress, also does not through any liquid that will cause the compression of the mattress.
Advantages Of DHP Warranty:
- The product will be replaced or repaired free of cost.
- Customers can believe in the product and buy without any hesitation.
- DHP mattresses include more than five years of warranty
- DHP furniture has one year warranty.
- DHP furniture provides customer facility of the easy claim of warranty.
Disadvantages:
- Customers have to pay shipping charges.
- Customers have to take care of the original bill from which the company can confirm the date of purchase.
Conclusion:
Warranty is important to the built trust of customers for buying the product. DHP furniture is offering 1 year of furniture warranty and five to twenty years of warranty to its customers that can be claimed by contacting them through email or contact number.
Frequently Asked Questions (FAQs):
How many mattress warranties provided by DHP?
Ans: Five to twenty years warranty varies from the mattress.
Do emails address for customers to contact DHP?
Ans: cs@dhpfurniture.com
Email address for United Kingdom customers?
Ans: support@dhfeurope.com.
Does DHP furniture claim a warranty without an original payment receipt?
No, they will not claim it, original payment or order receipt is necessary
