Rooms to Go sells furniture. Rooms to Go is a furniture store chain, and it is a private company. It also sells mattresses and other items. You can purchase furniture from Rooms to Go online and in-store. Rooms to Go is the 3rd largest furniture company in the United States. The company was started in September 1990, and its headquarters are in Seffner, Florida, United States. Rooms to Go has good quality furniture for you. You can pay by cash or any other online payment option. Let’s learn about ‘Rooms To Go Return Policy’.
Rooms To Go Return Policy
Rooms to Go has a return policy for its customers. It has a different return policy for online and in-store purchases. Rooms to Go’s return policy is not free. For more details, you can read below.
A deep analysis of the rooms to go return policy
Rooms to Go does not have a free return policy. They follow different protocols for online and in-store purchases. You have to return within two days. You can read below about-
- Is the rooms’ to go policy costly?
- Restrictions for the return policy
- Can you return your purchased without a receipt and return process?
- How long does it take for the return request?
- Customers’ reviews on return policy
1. Is the rooms’ to go return policy free?
No, rooms’ to-go return policy is not free. If you want to return your purchased furniture, then you have to pay shipping and storage charges. You also have to take responsibility for delivery and make sure that furniture or items are not damaged during transportation.
2. Restrictions for the return policy
Rooms to go follow different protocols for online and in-store purchases.
Restrictions for online purchases
If you have purchased it online, then you can return it within two days after delivery, and you have to pay a redelivery fee, a restocking fee, and if you received it via UPS, then you have to return it by UPS at your expense.
Restrictions for in-store purchases
They rarely accept showroom purchases. If you want to return showroom purchases, then you can return them before delivery. You can return it within 48 hours after your order or purchase.
3. Can you return your purchased without a receipt and return process?
No, you can not return your purchase without a receipt and you can not return it physically or personally to the showroom. If you want to return it, then you need to have the original sales order number. The return process can be read below.
Return Process
Well, you can not personally return your purchase items. You need to contact customer support at 1-888-709-5380 and after that, they will guide you through the return process, and help you return. You have to tell them your original sales order number. They will ask you many questions, like: “Why do you want to return?”, “What is the problem with products?”, and more. You will be responsible for all expenses related to the return, like redelivery charges, restocking charges, and others.
4. Return policy for mattress?
Rooms to go follow the same protocol. And it is hard to return a mattress because it is hard to maintain the mattress in its original form. You can return within two days and be responsible for all charges.
5. How long does it take for the return request?
Rooms to Go refunds money in 10–12 days, depending on your bank type. You will get a full refund if you cancel your purchase before delivery, and after delivery, you will get an 80% refund. You have to pay all the charges. You can also ask for an exchange for the same amount as your purchase.
6. Customers’ reviews on return policy
Rooms to Go does not have good reviews. Customers always complain about its return policy. Rooms have a strict return policy.
Conclusion
Rooms to Go is an American furniture store chain. You can return your online and showroom purchases. Its duration of time is 48 hours for both forms of purchase. Its return policy is not free. You have to pay redelivery charges and restocking charges and make sure that items are not damaged during transportation. You can only return with the help of customer support and will need your order number. In short, it would be hard for you to return your purchase products.
Frequently asked questions
- Question- Can I return online purchases to the showroom?
Answer- No, you can not return your online purchases to the showroom. You can only return it with the help of customer support.
- Question- Can you return used items, and after 48 hours of delivery of your order?
Answer- No, you can not return used items. And it is hard to return after 48 hours, but you can return.
