When you think of purchasing items, whether for consumption, home essentials, fashion, or any other, you make sure you want to get value for your money, you take calculated risks or are very cautious to avoid regretting that you invested your money into such an item. This is the reality of things when you’re faced with choices of furniture company to purchase from. If you’re looking at buying a piece of furniture from Bernhardt we have put up a piece that helps you know and understand what warranties are available at a purchase in Bernhardt. Bernhardt Furniture has created a system that gives customers a warranty and some level of security on every purchased item. Bernhardt has three warranty packages and they are: Casegoods & Upholstered Beds Limited Warranty; Outdoor Limited Warranty; Upholstery Limited Warranty
1. Casegoods & Upholstered Beds Limited Warranty
This warranty lasts for a limited duration of 3 years from the day of purchase. Within this window, Any Casegoods Bernhardt product will be fixed or changed so long the following requirements are met.
a. That the item was purchased from a company-authorized dealer.
b. That the product was purchased for residential use only, and will not be resold or deployed for commercial purposes.
c. That the products or any of its parts have not been modified or some parts have not been changed and replaced with other non-Bernhardt parts.
d. That the item is damaged but not caused by any of the following: Misusage or manhandling, poor or improper maintenance culture, usual wear and tear, accidents, exposure to sunlight or hazardous materials, wrong usage, or damage caused by transportation service during delivery.
2. Outdoor Limited Warranty
Purchasing any product under this category of Bernhardt Furniture, you’re entitled to a warranty. A three years warranty at that. Even though the years start counting from the day the goods are shipped from the company to the company authorized dealer. It means that there is a likelihood that you may not get a warranty on a product or the warranty may not be as long as it should be even when the product was purchased from an authorized dealer. The explanation for this is not far-fetched. The only plausible answer to this seemingly confusing yet straightforward dilemma is that the goods may have arrived and stayed at the dealer’s shop or store for a long time before anyone else could notice their presence.
Ensuring that your furniture has a warranty and you’re eligible to request one, is as important as purchasing a piece of furniture or doing a market survey on the best brands and quality to opt for. So if you have opted for “outdoor furniture”, you should be in the know of what qualifies or disqualifies you from getting an “Outdoor Limited Warranty” from Bernhardt.
To be eligible for a Bernhardt outdoor limited warranty, you must consider just about the same factors as those in Casegoods & Upholstered Beds Limited Warranty. There are only a few differences you might want to consider.
a. Frames: the company has a 3 years warranty for wood, metal and woven frames so long it is based on defects caused by manufacturing errors. Any natural conditions faced by frames are not vibrated by the warranty. For example, a metal frame will rust if exposed to sunlight or salt water. Such a defect is not covered by this warranty.
b. Motion Pieces: Motion pieces have one year warranty based on defects and in material and the workmanship of the product.
c. Cushions and Fabrics: They are also covered by a 1-year warranty. The warranty does not cover dirt, mold, or pollen on the fabric, and any fabric made available by a customer to be used on the product purchased is not covered by the warranty.
3. Upholstery Limited Warranty
The company does not offer a general warranty period for products in this category. However, the items purchased will determine the warranty period. The general rule to consider remains the same. Notwithstanding, some specific products have slight variations.
a. Leathers have a covering of 1-year warranty.
b. Cushions: Customers who purchased cushions and notice any defect in production or workmanship can enjoy up to 3 years of warranty.
Claiming Warranty:
Having considered all the above factors and realized that you’re eligible for a warranty, if you notice any defect on a Bernhardt product purchased, do the following:
1. Visit the authorized company dealer where the product was purchased, to initiate the warranty process.
2. Take along with you proof that confirms the date you purchased the item. Also, put in writing a description of the defect noticed, and take a picture or do a video of the affected area.
This is all you need to do. The rest of the job will be done by the company. They will examine the damage and decide whether to repair it or replace it with an equivalent but new product. All repairs and replacements are fully funded by the company. It is worth stating here that the company does not do a refund.
Conclusion
Making sure that the product you have just purchased has a warranty is always good. It is preferable to have information on all the requirements that make you eligible to enjoy the warranty. Bernhardt has a clear no refund policy if the damage is noticed but repair abs replacements are possible so long you’re on the good side of the warranty books.
Frequently Asked Questions
1. Can I get a refund if I notice damage on a Bernhardt product purchased hours ago?
No. Bernhardt does not give refunds. However, you can get a completely new product if you notice a defect even after a year. See the related paragraph above for more information.
2. How long does it take to initiate a warranty process at Bernhardt?
It takes almost immediately you lay your complaint with proof at the authorized company dealer store.
