A documented guarantee related to the quality of a product promised by the manufacturer or the seller of the product is known as a warranty. A warranty backed by service quality and covers good terms helps gain customer confidence promotes the seller’s brand and improves his sales. Lane furniture is one of the fastest-growing manufacturers of upholstery that focus on building a trustworthy relationship with their clients by provision of quality and product warranty. This article will cover labor warranty, upholstery warranty, wood product warranty, and limitations associated with all types of warranties the company offers. Let us know ‘Lane Furniture Warranty’.
A labor warranty is given by Lane Furniture for repairing parts or items of a product that become defective within one year from the delivery date to the customer. For frame and spring systems, parts coverage is between one to five years, cushions and pillows part coverage is between one to three years, whereas Fabric and Leather warranty covers one year only. Wood products purchased before 2014 were give warranty of one-year, which is no longer applicable.
Types of Lane Furniture Warranty Service
The types of warranty services offered by Lane furniture are as follows:
Labor Warranty
A labor warranty is an amount that the company pays to the labor for replacing the defective parts. Lane pays a customary amount to labor for repairing parts that become defective within one year from the product’s date of delivery to the purchaser.
Products in Labor Warranty
Products included in the labor warranty are Wood Frame & Components, Sinuous Springs & System, Seat Pleaser Red Steel, Wood Bases, Swivel Kits, Comfort King Spring Systems, Wood Legs, Rocker Bases, Reclining Mech (springs & rails), Sleeper Mech and Power Headrest Mech, Decorative Wood Parts, First Class Seating, Comfort King and C3 Pocket, Action/Lane Solid Core Seat Cushions, Back Cushions, Accent Pillows, Fabrics and Tailoring, Leather and Tailoring.
Upholstery Warranty
The company provides Upholstery Limited Warranty to its buyers from October 12, 2017, onwards, in the following manner on different products:
Frame and Spring Systems
Frame and Spring Systems, discussed earlier in the article, consist of Wood Frame, Springs & systems, Seating and Pleaser, Wood & Metal Bases, and Wood Legs etc. The warranty period for these categories of products’ parts is five years, five years, seven years, three years, and one year respectively.
Mechs
Mechs consist of Reclining Mech (springs & rails), Sleeper Mech, and Power Headrest Mech. The warranty period for these categories of products’ parts is seven years, three years, and one year respectively.
Cushions and Pillows
Cushions and Pillows consist of C3 Pocket, Comfort King, Lane Seat Cushions, Back Cushions, and Accent Pillows. The warranty period for these categories of products’ parts is three years and one year respectively for the rest of them.
Fabric and Leather
Fabric and Leather consist of Fabrics and Tailoring, Leather and Tailoring, and Arm Cap/Headrest Covers Sleeper Mattress. The warranty period for the first two categories of products’ parts is one year, whereas the last category has no coverage for parts.
Limitations Applicable to All Warranties
Lane furniture gives a warranty that its items sold are free of flaws in stuff or workmanship ascribed to the manufacturer for specified times mentioned on top from the delivering date to the person who originally purchased it.
Products purchased from an authorized retailer apply to all warranties offered by the company for the real purchaser. These are non-movable rights.
Any alteration in the Lane products not authorized by Lane Furniture, on behalf of the purchaser or anybody else, will void the warranty for the consumer.
The warranty duration does not extend or begin after the product or any of its parts have been repaired or replaced. If the item in question no longer exists, the company may replace it with a similar item.
If a customer wants to avail warranty, then he has to make sure that he takes proper care of his product while using it. Damages related to abuse, wear and tear, misuse, burns, scratches, or neglect do not get covered through a warranty by the lane furniture.
How to apply for Lane Furniture Warranty Service?
The buyer must keep the purchase proof and printed warranty with him to claim it if required. Whenever a claim is to be made, it must be filed with the purchase proof, which is the sale receipt. The dealer must be contacted first to request warranty service. Lane dealers can be contacted if the original dealer has no operational existence anymore. The company replaces, repairs, or substitutes the products purchased as soon as possible.
Conclusion
Lane Furniture is among the top furniture-selling companies in the United States. Their policy is unambiguous in providing outstanding customer-friendly warranties to their customers. The returning policy of their product is also time friendly.
Their warranty policy ranges from one year to seven years for different categories of their products. Still, some limitations are also attached to their warranty policy which must be understood before applying for a warranty.
FAQs
What are the warranty on springs and foam seats of Lane furniture?
Springs and foam seats have a warranty for three years from the date of sale.
How long is the labor warranty for servicing upholstery products?
The labor warranty for servicing upholstery products is for one year from the purchasing date written on the warranty card.
