A return policy in a products company helps customers have after-sales services. The return service allows the purchasers to make returns for the items they purchase after they find them not worthy of them or the product may not meet the quality they need. In such situations, a marketplace like Xcite will offer a return policy. Return policy, however, comes with some restrictions or else some conditions. Since the return policy for Xcite will act to manage how people tend to carry out their return decisions. For instance, the Xcite return policy has a limit of 14 days after your purchase. The limit is within which you can be able to claim your return benefit or else a refund. So, such restrictions are what help Xcite be able to control how people take advantage of the return services. Having the advantage to make a return of the items you purchase is something good. However, the return policy will act against you at Xcite if you violate the terms. Otherwise, this brief will provide the necessary clues that are worth knowing to help you work as required by the return policy at Xcite.
Range Of Time You Are Eligible For A Return Request
The Xcite return policy will allow one to return a product to the Xcite marketplace only if they are within the return period. The policy will therefore require you to produce a recently purchased item within 14 days which is essentially two weeks. This period will start after the purchase process is over.
Thus, if you may like to act per the return policy to receive its benefit, then making a return before 14 days is over would be a guaranteed good time for the case. If the issue is not, then be sure to cancel the return service, or else no refund for your item will be offered.
Terms of Returns Policy
There are terms that the Xcite return policy works with. For instance, as a shopper willing to return their item to Xcite, you must have purchased the item from the Xcite store directly or else from the official online channel of the Xcite marketplace.
Also, the return policy will need a valid reason which makes you return the item. Otherwise, the procedure may terminate your request; hence, no refund will be guaranteed.
If you return the product to Xcite, the return policy will need to work with the original purchaser of the item. This means that no middle person for the service will be offered. Therefore, one must be sure of the return they wish to make before requesting it.
The Return Policy on How to Return a Product
When you purchase an item at Xcite.com, then you will be eligible to make a return after that if need be. So, if at one point, before two weeks are over, you find that the recently purchased item does not meet your qualification, then you can return it.
The return policy at Xcite will need you to request such a return service offered by contacting customer care. The contact number that you can use is 1803535. After calling, customer care will guide you on how to make the return progress.
However, if you are unwilling to make the call, the return policy only allows the second option to request the return offer. This is by communication through email. The email address used to make a return service request is Xsupport@xcite.com.
The return policy recommends the above procedures, and they help shoppers schedule a pickup of the product from their home places.
Conditions for a Product under a Return
For additional information, some conditions must be met to guarantee a return policy for the product.
For example, to get a full return service, the item must be returned within 14 days. What are the first conditions the return policy will require to meet?
Another thing is that the product you are returning should be intact, as new as it was during purchase. Additionally, the item must come with the scripts it had among the other parts or things.
If any of the condition is not met, then the return policy at Xcite will terminate the return service you require to be offered.
Conclusion
Xcite is a good marketplace for purchases. The reason is that it will offer a return policy for the products shoppers take from the store. But, the policy will dictate how much return service is provided at Xcite. So, for one to get such a refund or exchange, they will need to present the item they need to return before 14 days are over. The two weeks give the time limit within which the return policy will work to offer a return service.
FAQs
Does Xcite offer a return policy for non-working items?
Products from Xcite all come with a return service capability. Some may receive items that do not work. For this case, the return policy does not offer refunds, but the only way to get a refund for such a case is to contact the staff member who would help to solve the issue with returning such items.
How do refunds for the return service process?
Refunds are offered after the item you are returning has a full guarantee to receive such service. So, the expenses you will have used will be refunded to you.
