Although food delivery may seem like a straightforward process, certain things go into a delivery service, and about a thousand issues can pop up along the way. GrubHub, being a top player in the food delivery industry, is not an alien to issues although it boasts of providing reliable and efficient delivery services .Let us know more about How to File GrubHub Complaints in this article!
Whenever you encounter an issue with your GrubHub delivery, it is advised to file out complaints to their customer service without wasting much time and this can be done in different ways:
- Via phone
- Through the GrubHub website
- Through social media
Filing A Grubhub Complaint
Before using any of the above-listed methods you should bear in mind that it takes a while to be responded to.
That being said, do note that in any way you decide to contact the GrubHub customer support there are some details you should have already which include:
- Payment information
- Order information (not quite necessary but worth it)
- The date (and time) of the order.
Via phone
You can contact a GrubHub customer representative by dialing 1-877-585-7878. This is considered a great way to report a complaint since you can relay the tone of your voice–whether you’re upset or not, to the agent.
Calling means that you’ve made up your mind to spend some time on the phone waiting to be connected to a GrubHub customer service agent since some customers have reported waiting for as long as an hour to be connected. Due to the wait time, contact a customer support agent via live chat can be seen as the least painful way of getting results.
Through the GrubHub website
Making/file a complaints using the GrubHub official website means chatting with the GrubHub chatbot. A non-negligible fact of using this method is that most times the responses are given don’t directly address your issue, so you might end up calling the GrubHub line anyway. However, with the chatbot, you can continue carrying out your day’s activities if it’s taking a while to be responded to.
Through social media
Now, I don’t need to explain how effectively a single relatable or well-put hashtag, especially on the bluebird app, can get quick responses or even on other social media platforms like Facebook and Instagram among others, GrubHub is said to be active on social media platforms. While using this method, you can decide to report directly to GrubHub or to share it generally using hashtags, the latter is considered a hit-or-miss.
Filed A Complaint: What Next?
After you might have contacted a GrubHub customer service agent, your complaint will be rectified based on the agreement reached in the conversation. You should expect an email from GrubHub that contains an outline of the next steps to follow. If a refund was agreed upon in the conversation, you should expect it within 3 to 5 working days, if not, you should reach out again to customer support for follow-up.
Grubhub Complaint: Switching It Up
If you feel that your issue was not resolved or that you were not heard, you can decide to take further action. Note that this should be your last and not the first resort. There are 3 options to consider if you want to push your complaint further and they are:
Reaching out to GrubHub:
Taking your matter up to the GrubHub corporate office may give you the results you desire. This is done by writing a letter to the GrubHub headquarters’ address which will include a paper trail(if there’s any) that consists of any receipts or prior contacts with the customer service.
Make a complaint with BBB
One can decide to make a complaint on review sites like BBB. The process of doing so on BBB goes thus:
- Head over to the Grubhub’s business page on BBB
- Select ‘File a complaint ‘ and state your complaint.
Filing a claim:
Depending on where you’re residing, you can decide to file a claim in court to take legal action against GrubHub. While doing this, you want to make sure that you gather as much evidence as you can which includes applicable documents, and proof showing previous contacts to GrubHub with no positive feedback.
It’s a non-arguable fact that the above-listed ways of pushing a complaint up may take weeks if not months to find a solution to your issue and are complicated processes .But if you want a quick and successful method then you should turn to DoNotPay.
DoNotPay helps you to file formal complaints in seconds and get your rightfully deserved money through the following steps:
- Log in or Sign up to DoNotPay and choose ‘Sue Now ‘
- State how much you are owed
- Click on the reason for the lawsuit
- Fill in some required details including photographic evidence among others
- Relax and let DoNotPay take care of the case for you.
Conclusion
Filing a GrubHub complaint requires patience to bring about effective responses. With just a little more patience and a fitting method of making a complaint, you can be sure that you’ll get the response you deserve. Some of Grubhub’s alternatives are DoorDash, Uber Eats, and Instacart among others. Although this rarely happens, if there aren’t drivers to pick up your order, you’ll be informed about your canceled order.
