Nowadays, technology is very advanced, causing phones to have more and more specifications and making it more difficult to choose. There are cases where a customer wishes to return a phone because it does not meet the stated specifications. If any equipment issue, Costco has a return policy for phones. For a device to be returned users must comply with a series of steps and requirements set out in Costco’s policy. See How does the Costco phone return policy work?
Costco Phone Return step-by-step
In the case that someone buys a device through Costco.com and has a problem, they only have to follow the following procedure. To start with the return process, the first thing the user has to do is to log in to the website and access his/her account. Afterward, he has to select the section “Orders and returns”. Then find the mobile phone you had issues with and select “Return Items”. To complete the return process you have to select “Continue”. Pay the amount and print the shipping label. To finish the process you have to drop off the package at a UPS center.
Satisfaction Guarantee
Costco’s satisfaction guarantee will refund and cancel the membership fee if the customer is not satisfied with their customer. The goal is to ensure customers can guarantee their purchase and refund the price if any inconvenience; however, there are certain exceptions.
Electronics
If you wish to return any electronic device, such as televisions, mobile phones, tablets, among others, you will have a maximum period of 90 days.
Diamonds
Customers wishing to return a diamond over 1.00 carat must also present all original documents. After 48 hours, Costco will check whether the item is genuine or not.
Cigars and alcohol
This is one of the most complicated cases because if the law prohibits it, Costco will not accept any returns of this type.
Products with a limited shelf life
- Some items have a specific warranty, such as tires or batteries.
- Specialized products-Items that were designed to particular specifications at the customer’s request may not be returned or refunded, subject to repair or warranty replacement for specific non-compliance.
What is the time limit for the cost refund policy?
A customer will have a 90-day time limit to make a return from the date of purchase of the mobile phone. It is important to note that the individual is responsible for paying the service contract with the network provider. If a customer signs up with one of the providers operating at the kiosk, they have 14 days to cancel for free. In case he/she decides to pay after this period, he/she has to pay cancellation fees.
What if I lost my receipt and want to return a phone?
If any return, Costco will require customers to have proof of purchase to successfully process the refund. Another way to identify a transaction is by entering the 12-digit membership number at a teller.
For the customer to receive a successful refund or exchange, it is necessary that Costco verifies the purchase and that the device is within the deadline mentioned above. If the transaction is not detected, Costco has the option to deny the refund.
Costco always tracks all returns for security. A customer risk facing restrictions in case he/she frequently requests returns.
Conclusion
Costco has return policies in place to provide customers with peace of mind when shopping. In the case of devices that have been opened, Costco’s return policy allows users to receive a refund. However, it is necessary to make sure that all additional accessories and the original box are included and to comply with the period established for the return. In case of not complying with this, Costco will not refund the equipment.
Frequently Asked Questions
Is it possible to return opened phones?
If a user has opened a device out of its box, Costco’s return policy will allow the user to obtain a refund.
However, Costco requires the return of accessories and the original box of the equipment. If that any of the accessories, such as chargers, headsets, manuals, and plug adapters are damaged, Costco will not refund the equipment.
Does Costco allow used devices to be returned?
Within Costco’s return policy, customers may return used devices; however, they must be in new condition. It is important to note that a user will not receive a refund if the equipment is in poor condition. On the other hand, the customer must have less than 90 days from the date of order.
How do I exchange a phone that I received as a gift?
Non-Costco members can return phones received as gifts from members. In such cases, Costco only requires the membership number of the gift.
How to return a phone quickly?
There are many ways you can return a device to Costco; however, the quickest of all is through a local shop. In case a user wants to verify a transaction, he only has to present proof of purchase. This can be a good alternative in case the device is already close to the deadline.
