Urban Outfitters Return Policy- All About Urban Outfitters

Urban Outfitters Return Policy

One common problem everyone face while shopping online is the fact that what if the product comes out to be defective or unsatisfactory. Even if we have the option to go through the reviews of the product, it is still a risk to spend a huge amount on some expensive things. Well, this risk is countered by the return policy of the brands and companies. In this article, we will be looking at the Urban Outfitters Return Policy. So, if you are interested, then keep on reading.

But before moving further with the details of the article, let us first take you all through a quick overview of the company- Urban Outfitters!

Urban Outfitters Overview

Urban outfitter is a lifestyle retailer founded by Richard Hayne and Scott Belair in 1970. Urban outfitter is headquartered in Philadelphia, Pennsylvania. The company is currently operating in the United States, Sweden, the United Kingdom, Spain, Denmark, France, Germany, Ireland, Belgium, Canada, Italy, the Netherlands, Poland, and the United Arab Emirates. The store has 254 locations as of 2021.

Urban Outfitters Return Policy

1. You can return the items purchased through the website by mail or by returning them to the closest Urban Outfitters store.

2. If you’ve purchased the item through the store that you want to return or exchange, you can take it to any of their stores.

3. You need to have the original receipt of the item to return it. If it is merchandise, it should have the original tag attached to it.

4. If you don’t have the original receipt of the merchandise, then it will be exchanged for in-store merchandise of the same value on the same day itself.

5. You should expect to get the amount refunded to your bank account (the form of payment you used to purchase the item) in 1 to 3 business days.

6. If you have purchased any furniture from the store, it cannot be returned.

7. If you have purchased any furniture online, you get a guarantee from Urban Outfitters about the manufacturing defects for up to one year. If you find any defects within the guarantee period, you’ll be credited a full refund for the item.

8. If you return the item within 30 days of purchasing it, you will get a full refund through the payment mode that you used while making a purchase.

9. If you return an item after 30 days of purchasing it, you’ll be refunded through an email e-merchandise credit.

10. If the item is defective, the company will cover the cost of shipping for returns or exchanges. 

How to return the items through the mail?

1. Go to the urban outfitter’ website and login into your account.

2. Go to your orders and find the item, you want to return or exchange.

3. Below the details of that item, you will find an option to return the item. Click on that option.

4. Put your order number and billing zip code.

5. You need to provide the reason for returning the item. You can choose your reason from the options given such as no longer needed or better price available.

6. Once you have filled in all the details that they have asked for, you can confirm your return request.

7. Lastly, you have to mail your item back to the urban outfitters at the address that they have provided.

How to return items in-store?

If you want to return the item in-store, all you have to do is go to your nearby urban outfitter’s store with the original receipt of the item and return it. You can return or exchange the item in-store even if you have purchased it online from the UO website. The only thing you should keep in mind is to provide the order confirmation email address to return it.


The return policy of urban outfitters is pretty straightforward. You can return or exchange items within 30 days of purchasing them. If you have purchased the item from the store, you’ve to return it in-store. If you have purchased the item online, you can either mail it back or return it in any store as well. All the other details about the return policy are mentioned in the article.

Frequently Asked Questions

1. Can we return used items to urban outfitters?

Urban Outfitters doesn’t accept returns or exchanges if the items are used. They should be in saleable conditions to return.

2. Does urban outfitters cover the shipping cost when returning the item?

Urban outfitters provide a free pre-paid shipping label that you need to print and attach for free shipping. For international customers, a fee of $5 will be charged for the returns.

3. How long does it take to get refunded?

It takes around 1 to 3 business days.

Urban Outfitters Return Policy- All About Urban Outfitters

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