Mattress Firm Return Policy- All About it

Mattress Firm Return Policy


Sleep deprivation has become one of the major causes of concern for a majority of Americans. An unhealthy lifestyle, distorted body clock, stress are some of the factors to be blamed. People try different tips and tricks to get back to their normal sleep. There are many options to improve sleep quality. Here, let’s know about Mattress Firm Return Policy.

Mattress also plays a crucial role in attaining proper relaxation and sleep. At times it gets difficult to find a suitable mattress. The mattress firm of the USA provides a large variety of mattresses for its customers. Buyers can also return the mattress if they are not satisfied with it. However, it is important to be well aware of the mattress company’s return policy, before purchasing one.


Mattress firm is America’s leading firm which provides different categories of sleeping mattresses. Along with the USA, the company sells its products in other countries like California. The company provides a wide range of specialty mattresses and is also recognized for providing on-demand specialized mattresses. 

The company believes that a person takes time to get comfortable with a new mattress. That’s why the company has a 21 days trial policy for its customers. After 21 days, customers can replace it for the next 3 months.


The mattress return policy is valid for four months after purchase. In the duration, customers are asked to use the mattress for the first 21 days. If they are not satisfied with the mattress, then they can return the mattress in the next 3 months.

In case you are willing to exchange the mattress. You have to register a request or talk to the store from where you have purchased the mattress. After the exchange, the firm provides a credit towards the purchase price of the other selected mattress. People have to pay a $99.99 return delivery fee and a 10% restocking fee. 

In case a customer wants to return the mattress, then he has to pay a 20% restocking fee and return delivery fee from the total amount to be refunded. 


Not every item bought from a mattress firm is eligible for return and exchange. Similarly, there are specific criteria which are needed to be followed by the customers to return the item. The company doesn’t accept stained, unsanitary, worn-out mattresses for return or exchange. Moreover, one cannot return or exchange their mattress if it doesn’t have the law tag. The returned and exchange warranty is not applicable on items such as Warranty exchange, clearance merchandise, pillows, mattress protectors, adjustable bases, pillows, floor models, etc.

Figuring out the right mattress

Know the right time to change your mattress- The alluring advertisements of mattress companies always encourage viewers to buy a new mattress. However, if you are no more comfortable with your 10 years old mattress, then it is the right time to get a new mattress.

Things to look in your new mattress-

  1. Know your needs- First, one needs to understand what kind of mattress they are comfortable in. If you want to keep it basic, which means not too soft, then you can go for an innerspring mattress. If you want to try something new, then you can go for a hybrid mattress or memory foam mattress.
  1. Lumber support- Mattress provides significant cushioning in the lumbar area where the majority of the body weight lies. Hence, compare the kind of lumbar support your shortlisted mattresses provide. 
  1. Scrutinize the return policy of mattresses- It is important to understand that people may take time to get acquainted with their new mattresses. People should be fully aware of the return policy of the mattress they are willing to purchase.   


Along with its wide range of products, the Mattress company also facilitates its customers with an easy to return policy. As per its return policy, the company completely understands the need of its customers and has provided several options to cater to those needs. There is a 21 days lock-in period for the mattress buyers, during which they have to use the mattress. After that period, buyers can return the mattress for the next 3 months. There are certain charges one needs to pay for returning the mattress. Also, there are certain restrictions on the policy, which are based on the size and customization of the mattress.


Q. Is it possible to return mattresses purchased online in the store?

Ans. It is not possible to do so. The company separately records the detail of mattresses sold via different mediums. Hence, it is better to contact a customer care executive for the return. 

Q. What is the period of return?

Ans.  After the company approves the return of the mattress, the amount is returned within 7-10 working days. In the case of finance, then the refund may take around 2 billing cycles for the refund.

Mattress Firm Return Policy- All About it

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