There are several reasons why companies will advertise products with the wrong price tags in their stores. In most—If not all—cases, it is not a deliberate action. Advertising wrong prices are relatively common with the big stores. Prices change according to market forces, so the more products there are to account for in a store, the more likely it is to mix things up. Lowe’s is not immune to the wrong pricing challenge. While no law mandates companies to follow advertised prices, companies do things differently depending on their value system. So, what is Lowe’s wrong price policy?
If a Lowe’s store mislabels a product, their store managers would likely take responsibility for the error and correct it. But it is not always the case. If the product is high-end or there is a huge price difference, the manager may consider canceling the order over the wrong price.
When does Lowe’s Honour a Product with the Wrong Price?
Lowe’s store managers will more likely honor wrong prices if the fault is their employees’. If the staff of Lowe’s labels a product incorrectly or files the product under the wrong price tag, you are likely to have the manager match the price right for you.
When does Lowe’s refuse to Honour Wrong Price?
Lowe’s would think twice about honoring wrong prices if the error is a customer’s. That is if a customer makes the error of putting the product in the wrong price section, Lowe’s policy allows them to be hesitant about matching the product price.
How Does Lowe’s Handle Under-charging?
For starters, wrong charging here means that a customer is charged either lower than the price on the item at the sales counter. If this happens, the store manager makes a decision whether to allow the transaction or cancel it. In the worst case, the manager will cancel the transaction over under-pricing. In the best case, the manager would decide that the amount the store would lose is not sufficient to warrant canceling the transaction.
How Does Lowe’s Handle Overcharging?
Lowe’s takes overcharging customers seriously. If Lowe’s charged a customer more than the item is worth, they want to validate the overcharge. Once they establish that the customer was overcharged, they will likely refund the customer the amount due.
What is Lowe’s Price-Match Guarantee?
Sometimes, a product can go for different prices in different stores if a customer finds a product cheaper in a competitor’s store than it is at Lowe’s. Lowe’s may sell that product for the customer at a lower price if the customer can substantiate the claim. For example, if the customers find a photo of the product pricing only or snap the product at the competitor’s store and present it to a Lowe’s store, the Lowe’s store manager will likely match the lower price. Lowe’s website says, “If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just bring us the competitor’s current ad or show a printout, photo, smartphone display, or app and we’ll match their price.”
Does Lowe’s Refund after Price Drop?
Yes, Lowes has a price adjustment policy for its customers. If a customer bought an item and within 30 days later, the price of that item drops on the product listing, you can request a price adjustment. Lowes price adjustment policy empowers its stores to match their new prices and give the difference back to the customer.
Which kind of transactions or products are not covered in the price adjustment policy?
Items purchased using a promotion code aren’t eligible for a price adjustment.
How can I get a 20% discount at Lowe’s?
Lowe’s will give you a discount of $20 when you purchase items between $100 and $249, thanks to the Lowe’s 20 off coupons. The coupons can be used to buy tools and appliances. For the best Lowe’s deals and special offers, sign up via the Giving Assistant mobile app.
How Can I Submit My Price Adjustment Request?
If you made your purchase online, you can submit your price adjustment request by reaching out to Lowe’s on their website or calling 1-888-985-6937
For in-store purchases, walk into your nearest Lowe’s store and request a price adjustment.
How Will I Know If I Can Get a Lowe’s Price Adjustment?
There are ways to know when you are entitled to a refund. Applications like Earny, Paribus, and PriceAdjust can help customers to automatically track their purchases and notify them when stores owe them money back. Please note that this is not an endorsement of these applications as we cannot guarantee the way they function. You can check their terms and conditions and decide for yourself if they suit your needs. Mentioning them here is for educational purposes only.
Conclusion
Lowe’s is committed to resolving incorrect pricing. The first thing they look out for is whether the claim is valid and whether the fault is theirs or the customers. If it’s the customer’s fault, it’s harder for them to honor the price, but if it’s their fault, they are likely to honor it. At any point, Lowe’s is entitled to cancel the transaction.
