Roto-rooter, also known as Roto-Rooter Plumbing & Water Cleanup, is a Cincinnati-based plumbing service that provides plumbing repairs, drain and sewer services, and water damage cleanup services to residential well as commercial customers throughout the United States and Canada. It employs thousands of plumbers and service technicians who provide such services. In addition to this, it also employs manufacturing technicians and assembly workers to work on its plant located in West Des Moines, Iowa. It is the largest provider of services such as plumbing repairs, sewer, and drain cleaning services in the U.S. and Canada. Let’s know ‘Is Roto-Rooter Reputable?’
Is Roto-rooter reputable?
Founded in 1935, the company is around 87 years old. Being so old, it has a lot of experience in this field, and thus, it has some reputation associated with its name. Moreover, the prices offered by Roto-rooter for different services are also quite reasonable. Costs vary depending on what kind of service is offered and where a person lives. The average price ranges from $ 160 to $ 450, making it an affordable company. Consequently, it has some popularity because of the prices offered by it.
Customer Reviews
Roto-rooter offers good customer service at affordable prices. Moreover, it is available 24/7 and so can be contacted anytime so, it’s beneficial in case of emergencies. Due to this reason, it makes it a better company. Further, the majority of the customer reviews are also good, giving it an edge over other companies. The plumbers or the technicians reach the place in less time and are skilled professionals who are knowledgeable and explain the cause of the problem. Therefore, they’re very efficient, and the work is done in less time. Moreover, the workers are very calm and patient with their customers. They’re very well-behaved and courteous.
The company received some bad reviews too. For example, some customers have claimed that the salesmen try to sell people things of no use. Moreover, sometimes, they charge a lot of money for certain services. Further, they even subcontract for certain services without informing the customers.
Employee Reviews
According to the employees working at Roto-rooter, the company’s work environment is amicable, and everyone is amiable. The pay is also good and is how people can make good money depending upon their drive and motivation to work. Moreover, the company’s management is good, and it is sensitive to the needs and problems of the employees. One doesn’t need a college degree to work, and it also offers excellent job security.
Furthermore, in this period of covid when people were losing their jobs, Roto-rooter employed people. Therefore, it is growing not only in terms of revenue but also in terms of the number of heads. The training program is also said to be good.
However, there are also difficulties associated with working at Roto-rooter. On some days, the employees have to work for long hours, and they might even be asked to work on holidays, which can be hectic at times. In addition to this, the employees can be asked to work out in bad weather or at night. Furthermore, they do not give bonuses frequently. Health care is also a little expensive, and the environment is a bit of a competitive one. This competitive environment can sometimes create stress among the employees.
Conclusion
Roto-rooter is the most prominent plumbing service giant in the United States and Canada. It has a good reputation and offers excellent customer service at affordable prices. They even have so much experience since it is an old company and has a reputation. Moreover, its characteristics like being available 24/7 and not charging extra trip fees or charges for central locations make it a potential option for customers. Major customer reviews about the company’s services are good, and the customers are mostly satisfied. The employee reviews also tell that it doesn’t only have a name, but it is also concerned about employees who’re the main actors in continuing this reputation of the company. However, the company can work on many things because it’s getting bad reviews from the customers.
Frequently Asked Questions
1) What services are offered by Roto-rooter?
Roto-rooter offers plumb and draining services, including drain cleaning, toilet repair, leak repair, and dishwasher installation. It also offers water damage repair services, including water removal, water damage cleanup, basement water cleanup, mold remediation.
2) Does Roto-rooter give coupons?
Roto-rooter provides its customers with local coupons and offers many deals that can help the customers save money. If a customer wants to know about the deals offered by the company, they can do so by entering their zip code, city, or postal code in the coupons section of the company’s website.
