What is Boohoo Return Policy?

Boohoo is the UK based online retail shop for fashion. Most of whose focus remains on 16 to 30-year-old people. It was started in 2006, whose headquarters are in Manchester, UK. It offers more than 40,000 products in its speciality clothing line which is its own brand. To know more about Boohoo return policy, go through this article.

Boohoo Return Policy

If you have ordered something from Boohoo and you did not like it or you want to return it from another region, then the process is very easy. Keep in mind that as per Boohoo Return Policy, there will be no product exchange, either refund or replacement. Due to hygiene reasons, some of Boohoo’s products are non-refundable as per its return policy like Pierced Jewelry, Under Wear etc.

What is in return policy of Boohoo?

If you live in the European Economic Area(EEA), you have the option of cancelling the order within 14 days. These 14 days will be counted from the day your parcel is received. If your parcel is broken or defective then you have full right to return it, get it repaired or replaced. Below are some important points that you have to keep in mind before returning or returning a parcel.

You have to return your parcel within 28 days of purchasing or receipt.

Parcels or products like underwear and swimwear will be returned only if their hygiene seal is not broken.
Try wearing the shoes indoors and before returning, check that its shawl is not dirty from below.
Due to hygiene reasons, the customer does not have the option to return products such as beauty products, accessories and fashion facemasks.
Perforated jewelry is not returnable for health and hygiene concerns except in sealed and unopened packaging.

Case of fraudulent activity

In case of fraudulent activities, your refund is put on hold and at the same time, your account is also blocked so that you cannot place any order in future. If you mistakenly put any correct product in return by saying default, then you have to discuss this matter immediately by contacting the helpline number or email id. The types of fraudulent activities have been told in some of the points given below.

The customer does not have to lie that the order placed is showing in his account but the product is not received.
Returning after using the product properly and dirty.

Returning another product in place of the correct product etc.

Boohoo Helpdesk

Boohoo provide lots of options of contacting such as customers can contact to boohoo help desk through social media platform such as Facebook, tweeter, WhatsApp etc as well as through email but the WhatsApp channel is currently unavailable. Apart from Facebook, Twitter and email, you can also contact through the form which is available on the official website. Due to being busier than before, it may take up to 24 hours to respond to you. Help Desk Service Stops on National Holiday and they do not have a phone number help desk. While contacting the helpdesk, the customer has to take care of all the following things.

You have to use the order number along with your name.

Keep the product code and name ready which you will get in the order confirmation mail.

If you want to contact the fault related to the product, then you should also have its picture.
You will also have to write a description related to your faulty product.

Cancelling a contract under the regulations on consumer contracts

If you want to cancel the contact, then either you send a notice of cancellation via email (Email Id – customerservices@boohoo.com) or fill the form by visiting boohoo.com. or you can also send cancellation notice via post to boohoo, PO Box 553, Burnley, BB119GD. If you have cancelled the contract from Boohoo but you have received the order then you have to return it then according to boohoo policy, you will get full refund.

Process of an Item Return

The entire process of return work is paperless. Boohoo Now no one accepts parcels with received notices. You have to go to your parcel return portal and enter the return application. If

you live in the UK then your parcel will be returned for free and if you live outside the UK you will have to pay for the return. Below the steps of return process.

Repack the items in your parcel and if you can’t, don’t worry, put them in a sealable or waterproof case.
Go to the return portal and login by entering the order number and email/last 4 digit of mobile number and then follow the further process.
Select the option due to which you want to return the parcel. If you have selected your return option then you are ready to post the parcel.
You will be notified via email as soon as your parceled item reaches Boohoo.


Everything is covered in Boohoo Returns Policy. You don’t think of doing fraud. Products like face masks, cosmetic jewellery, swimwear will not be returned due to hygiene reason. For international return, you have to pay import VAT approx or over £15 and custom duty charge if order value is over £135. Return each order separately otherwise your refund may be delayed.


Q. How long will it take for the refund to come?

A. It will take up to 14 days excluding your bank handling time.

Q. Can the product be exchanged?

A. Boohoo does not have exchange option, only replace and refund.

Q. In how many days the contact with boohoo is canceled?

A. EEA customers get 14 days to cancel your contact.

Q. In which option to contact boohoo?

A. You can connect with boohoo through facebook, tweeter, whatsapp and email.

What is Boohoo Return Policy?

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