Every standard business has rules, regulations, and protocols guiding customers’ behavior. These rules prevent undeserved entitlement, dwindle customers’ complaints, reduce fraud and build the quality of a business service. Policies for every customer act in a recognized business have legal backing, meaning that the court can tackle its issues.
Enterprise is a car-rental travel and transportation agency whose priority remains the customers, employees, and community satisfaction. For Enterprise to move forward, both customers and employees should be content with its sequence of operations. If employees are grumpy, customers will not enjoy their service, and they may not patronize anymore. Enterprise return policy covers the rules of car-rental management, along with its time limit.
What is the Enterprise car return policy?
Enterprise car return policy is a set of rules governing car renting, management, and return. Time oversees each direction in the company return brochure. Daily car rental has a 29 minute grace period for returning the car during work hours. Clients with a daily rental contract must return the vehicle the same day they rented it, during business hours, to avoid additional charges. Returning the car after business hours the same day would count for the next day because there is no check-in operation after work time.
The time mark of every rental transaction is significant because Enterprise records charges per hour. It helps the active employee calculate and collate the rented car’s duration with the client. If a customer returns a rented vehicle within 2½ hours of the next day, from when the contract charges start counting, extra hourly payment will apply. Additional location tolls may also matter. If a customer returns a rented car after 2½ hours the next day, from the time you rented it, Enterprise will charge you for another day.
Do I get extra charges if I return the rented vehicle earlier?
Charges do not apply if you return the car earlier because your contract has not expired. Enterprise will only collect payment for the duration you had the car, except you sign an exclusive contract. Prepaid agreements incur non-refundable fees, even when you return the vehicle, without completing the days your payment covers. In airport locations, Enterprise may wave charges for late return and check-in your rental vehicle.
What do I do if I damage a rented vehicle during my rental period?
Damaging a rented car would incur bills, according to its repair rate. How did you damage the vehicle? If there is an accident, Enterprise’s first call is to make sure the client is doing good, as his life matters first. Like other standard service firms, Enterprise provides and manages protective services for their customers. Insurance, alongside other protective offers, covers most or a part of what has been destroyed.
Enterprise car rental services offer rental protection like damage waivers, personal effect coverage, personal accident insurance, roadside assistance protection, etc. These protection offers are not compulsory to rent a vehicle, but you are responsible for the car’s good health as long as it is with you.
Personal effect coverage and personal accident insurance are like the complete package. Sometimes, it may accumulate the exact amount you used for your contract coverage since it covers the customers’ medical bills and other passengers inside the car at the time of the accident. For personal accident insurance, clients pay between $5.13 to $13 per day. If the car gets damaged beyond repair while it was in your care, Enterprise would add your accident insurance to your legal car insurance to pay for damages.
As stated in the agreement, Enterprise car rental fuels the rented vehicle before a client leaves the company. The client must return the vehicle at the fuel position the client picked it up. Additional fuel charges will apply if the customer does not refill the vehicle fuel tank before returning.
I am indisposed and can not bring back the vehicle myself. Can I send someone to return it?
Yes, another person can return the car only after you pay for an additional driver during the time of rental. The other driver must come with you, along with necessary information like driver’s license and age requirements during the contract initiation. An additional driver cost differs based on the client’s location. For corporate businesses with multiple drivers, Enterprise may waive the extra driver charge, provided all contract drivers are present while initiating the agreement. The corporate organization can offer an additional driver at the beginning or middle of the contract.
Conclusion
Enterprise car return policy provides all the customer’s information before a rental agreement. Clients need to read and understand these protocols before initiating a contract. Although the company expects their vehicle to be in good health after use, nobody can guarantee a damage-free ride, so the protection offers are in place.
