Here we will see about the Yoox Return Policy
Yoox Net-a-porter is a company that merges between Yoox group and Net-a-porter group. A fashion retail industry, Yoox was established by Federico Marchetti. The Net-a-porter was by Natalie Massenet.
The headquarters is in Milan, Italy. It serves worldwide which is more than 180 countries. The company has merged in a global e-commerce sector.
A. What are the criteria to return the products on Yoox?
Any product that you may have procured from Yoox’s official website, return any product as stated on their website – you need to submit a request for return in 60 days from the transaction day. Do not wait till the last date, you need to make sure to place the package in the hands of the courier before your official deadline. Although, the products shall be –
● Unused
● Disfigured
● Unwashed
● Undamaged
● To be sent in the original packaging
Based on situations, the product shall meet one of those criteria to be eligible for an exchange or refund. It is essential to have all the tags, labels, and protective materials are arranged in place.
B. How to Return the Products?
Returning products on Yoox is trouble-free and peaceful. Given the fact the Covid-19 situation, allows you to return within 60 days of your delivery date.
● Go to the website and select and fill the return form (https://www.yoox.com/US/ReturnForm) It is necessary to fill in all the details accurately and make five printouts to return it to the Performa invoice. If failed to the required stuff, your product won’t pass from the custom section. On the condition that paperwork is incomplete. For more ease, Pre-paid labels can also be
● The products shouldn’t be roughly used, it needs to remain in their original condition, tags that were received from the company, stickers with the packaging included. The company will not undertake the return and provide a refund amount.
● It is advisable to use pre-paid UPS return label and the package shall be handed to the UPS drop-off location. it can be also sent through any postal service. (https://www.ups.com/dropoff?loc=en_US) The flat return fee of USD 6.95 with sales tax on the fee. If applicable will be deducted from the recompense amount.
● Due to merchandising restrictions, the specific product can be returned and shipped from the country where you have purchased it.
● Customers have to carry the cost to return their product.
C. Procedure after returning the package:
When the returned item approaches the warehouse, it takes 3 to 7 business days for the package to proceed. The company notifies you, once the return has been accepted. An email will be sent for verification. The conditions mentioned above are not eligible for your package, it will be sent back to you. Products such as Final Sale, Vintage, Undergarments, sunglasses, Clearance items, and fragrances are not returnable and refundable.
D. Exchange Policy
The exchange policy is similar to the return policy, If a customer desires to change the size or color of the product that you purchased, it is possible with no supplementary cost, if it’s exchanged within 60 days of the delivery date. It is obligatory to fill the return form and choose the “exchange” option. The product will be exchanged once the company receives the return. It will ship it to your address. Once the product gets dispatched an email will be sent for confirmation. The exchange is eligible only for one time, but the product can be returned according to the criteria as mentioned before.
E. Repayment Policy
● As mentioned above, it takes 3 to 7 business days to receive the repayment in your account. It relies on the period of the peak hour of your return process.
● The payment may differ concerning the mode of repayment.
● The shoppers who complete the transaction via credit bill will receive the payment within 7 working days.
● The buyers who paid the bill via PayPal will acquire the refund within 24 hours.
● The customer shall pay $15 for the return label from the refund.
● The product is invalid for the refund if the return of the customer is not valid.
Conclusion:
Yoox – the Italian e-commerce sector is one of the leads in the fashion retail industry. Unique and amazing designs make them stand out from any other company. The company makes sure that all the exchanges, refunds, and returnable products carry a smooth process without any hindrance.
FAQs
1. Where is the Yoox warehouse situated?
The warehouse is in Bologna(Italy), although it prepares your order and ships it to the US distribution center.
2. What else does Yoox sell?
The company has a wide range of variety in the products. It also sells art books, Art objects, Bathroom accessories, tiles, Belts, Table textiles, plates, Footwear, furnishings – chairs, small tables, handbags, home accessories, luggage and travel accessories, tech gadgets, and wristwatches.
3. How to reach customer service?
As mentioned on the website, the customer service is available from Monday-Friday from 9 am to 11 pm ET. the contact number is 1-855-529-4494.
