Verizon Communications Inc., popularly known as Verizon, is one of the largest telecom operators in the US. Verizon has more than 120 million users, making it the largest wireless provider in the US, and the company has a flexible and straightforward return policy for its customers. Let’s know about Verizon Return Policy.
Verizon offers a 30-day return policy on all its wireless devices. A customer can return any product within 30 days from the date of purchase. Customers can return their products using mail or directly at any Verizon store. If someone has bought a Verizon device from any other store like Best Buy or Costco, then they can only return their device to them and not Verizon.
Verizon return and exchange guidelines
Before you return your Verizon device, there are a few things that a customer should ensure first.
- Any Verizon device must be returned within the 30-day return period.
- You should have your purchase invoice(receipt) and your shipping label if you are returning via mail.
- Online purchases must be returned via mail, whereas a purchase from a Verizon store can be returned at any Verizon store, and purchases from other retailers like Best Buy or Costco must be returned at that location.
- A restocking fee of $50 will apply on your return.
- If Verizon delivers you a wrong device or your device has any fault because of Verizon then, you don’t have to pay any restocking fee on your return, and you will receive a full refund from Verizon.
- Your device should be new and must have all its components and customer receipt to be eligible for return.
- One person is only eligible for one return or exchange, which means a single person cannot return multiple Verizon devices at any given time.
- Returning a device does not cancel your service. You must contact a Verizon customer care representative to terminate your service plans.
How to return a Verizon device?
You can return your Verizon device either at a Verizon store or via mail. Here is a step to step guide to help you return your product.
1. For online purchase from Verizon
If you bought your product online from the Verizon website. You must return it via mail.
- Retrieve all your data from your Verizon device and reset the device to factory settings. Cancel all your services through a customer care representative before you place your return
- Remove any other component like your SD card from your Verizon device
- Pack your device in original packaging with all its components. Attach the shipping label to your device.
- If you don’t have a shipping label, You can always download it from the Verizon website under the ‘my orders’ section. Retain a copy of the Customer receipt and shipping label with you.
- If you need someone to remove your device installation before you return it, you need to pay service charges to remove your device.
- Drop your package to your nearest shopping location of any service such as FedEx or UPS.
- Once your package reaches Verizon, and if it is successfully verified and cleared for return. You will receive your refund on your original payment method.
- You won’t receive a full refund on your device unless Verizon is at fault.
2. For in-store purchases
All the in-store purchases from a Verizon store can be returned at any Verizon store.
- Pack your Verizon device with all its components and visit any Verizon store with your customer receipt.
- Contact the customer representative at the store to process your return.
3. For purchases from any other location
If you have bought your Verizon device from any other retailer. You must return your device to that location.
How many days does it take for Verizon to refund?
Verizon processes the refunds to the original payment method after the verification of the device.
- Credit cards- It takes around three weeks for all the credit card refunds
- Cash or check- Cash or check refunds will take around seven weeks to complete.
- Verizon account bill- It takes around two billings cycle for the refund to reach your Verizon account bill
To Conclude
Verizon’s return policy is very straightforward. If a customer wants to return their Verizon device, they must only go for it if it’s necessary or if Verizon is at fault. Otherwise, you might have to bear your shipping charges, restocking fee, and other hidden charges on your returns. You might receive a partial refund at the end, but you will end up losing money and time on your return. Hence, before you purchase any Verizon device, think of return implications as well.
Frequently asked questions
1. Do I have to pay shipping charges to return my Verizon device?
A. Yes. You have to pay shipping charges to return your device.
2. How to terminate Verizon services before making a return?
A. You have to contact a Verizon customer care representative to terminate your services.
3. Will I get any refund if I terminate my Verizon services?
A. Yes you will receive a refund if you deactivate your Verizon services within three days. Verizon will refund your activation charges.
