Introduction:
Zenni Optical was founded in 2003 by Tibor Láczay and Julia Zhen. Zenni Optical is an online platform enabling its users with prescribed eyewear. Zenni Optical is considered as one of the top online platforms selling eyewear such as eyeglasses at the most average rate one can buy it. They have earned much respect and name after stepping into the business. Let’s know about Zenni Return Policy.
Zenni Optical is not only known for its less expensive products, but also it is famous for its return policies. It is preferred by many users due to the best return policies. There are many conditions kept with return policies to enable every user with some advantages over returning products. One of such return policies is that any product can be returned to Zenni irrespective of cause and reason with the promising 50% refund. Other such policies have been given below.
Basics Of Zenni:
Zenni Opticals was created in the year 2003 under the name 19dollareyeglasses.com. The name change was done in the year 2006. The new name given was Zenni Optical, with the change in the website given as ZenniOptical.com. At the start, Zenni Optical launched its website and a factory to make products. However, with the passing years and increasing popularity, multiple factories were then invented by Zenni. Zenni is known to provide a range of eyewear at a minimal cost by the medium of online platforms. According to The Washington Post, Zenni Optical was the most widely used online platform in terms of glasses in the year 2015.
Zenni Speciality:
Zenni has a wide range of products all falling in the category of eyewear. It provides multiple categories of products in the frame of lenses, sunglasses, prescribed glasses, glass frames, etc. It is normal to find this many products on any eyewear specialist platform. However, the specialty of Zenni lies in its prices and quality. Zenni Opticals are known to provide good quality eyewear at minimum cost. This is because they have their own production house and do not require different storage costs. They are an online platform having their sales done through a single medium only. Zenni also allows the feature of try-on with the help of 3D visualization and the user uploading the video of self.
Return policies Of Zenni Optical:
Zenni Opticals are known to make eyewear with utmost efficiency as per the prescription provided by customers. Yet, in some uncertain situations, there is the option of return policy provided by Zenni Opticals. Some of them are explained below:
- Zenni Return Policy can be applicable for all the users having their registered account with properly filled details.
- Zenni Opticals allow their customers the facility of availing 50% refund credited back to their accounts if they fulfilled the criteria of returning the product within 60 days of the order.
- They can also enable their customers with a 100% refund excluding shipping charges by the offer of one-time 100% store credit. The 100% in-store credit return policy is applicable till the period of one year from the date of issuance marked on the product.
- Any glasses returned without proper information documented over it will be counted under the customer’s negligence and not the Zenni Opticals.
- Even returning the product with different subsequent numbers will also be counted as a fault from the customer. And no proper action will be taken by Zenni Optical to replace it.
- Zenni Opticals makes eyewear by the prescription provided by the customers. However, suppose there is any claim on Zenni Optical for creating a wrong product even after providing them with a proper prescription. In such cases, Zenni Opticals will make the new product as per the prescription provided by customers at zero extra cost. However, to avail of this, they need to attach a copy of their first order’s prescription. By this, Zenni Optical will recheck their products for the issue and will make a new one if found to have mistakes in production.
- The returning products should be in the same condition while delivering them. The returning products should be returned in the same cases they were given out with proper product details visible on them.
- Zenni Opticals are not responsible for the loss of goods while returning and delivering them.
- Customers should include all the essential information along with the product, such as an address, product number, and much other relevant information in the package of returning product.
Wrap-Up:
Zenni Opticals are known to be one of the best options one can look for while purchasing eyewear. They provide eyewear depending upon the prescription provided by the customers. The return policy terms and conditions have been discussed above.
Frequently Asked Questions:
- Why are Zenni Opticals products cheap?
- Zenni Opticals products are slightly low in rate compared to other company products of the same quality. There are multiple reasons for it. But the prime reason can be considered that they are known to have the production at their dedicated factories. And from there on, the products are then directly shipped to the customer’s provided address. Hence this overall process decreases the need for storage and additional cost required.
2. Do Zenni Optical products have a warranty?
- Zenni Opticals have a predetermined warranty on each product. For any broken frames, they can get them replaced at zero charge value in the first 30 days. The screws and notepads attached to frames have a lifetime warranty. They provide a warranty of 1 year and a relevant period depending upon the product materials.
