Why is Amazon Music Not Working?-Know More


Listening to music is the best method to get entertained, without wasting a lot of time. Music Streaming Services like Amazon Music and many others make it possible for us to enjoy music without interruptions and in high quality. Amazon owns Amazon Music; it sells music to its customers without Digital Rights Management, making tracks and albums more accessible. The company also ensures its customers get the highest quality possible with its exclusive plans. As the statistics of 2020 say, Amazon Music has more than fifty-five million subscribers globally.

While enjoying your music on Amazon Music, you might face some annoying issues, like bugs and glitches in the app. These minor issues are nothing to worry about and can be fixed easily. If you are one of the listeners facing problems with your music, you are at the right place. This article brings you all the answers for fixing your Amazon Music and getting back to it.

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Amazon music not working

Amazon Music Not Working

There could be a list of reasons for your Amazon Music not to work, but the most important ones will be talked about in this article with their fixes. If you face issues with your Amazon Music, it could be unpleasant. However, solving them is not a big deal; even an ordinary person with no prior experience in technology can quickly get their Amazon Music back to work with the help of this article. Here are a few reasons for your Amazon Music not to work.

  • App Glitches
  • Device Glitches
  • Service issues on Amazon’s end
  • Weak internet connection
  • No internet connection

One of these could be why the Amazon Music app does not work. Many more reasons are possible, but the most common ones are provided here. To fix them continue reading the article.

Fixing Amazon Music

You can quickly fix the music app with the help of these solutions. If one does not work for you, you can always move on to the next one. Here are the fixes to the most common problems.

  • Restart app
  • Clear app’s cache
  • Re-install app
  • Restart your device
  • Move closer to the router

These solutions are appropriately explained in this article. Read on to learn more about them.

Restart Amazon Music App

Giving a quick restart to the application can do the job for some of you. This solution is widespread, and most of you would have already tried it. Those who did not can follow these steps.

  • Step 1: Go to your device’s app switcher
  • Step 2: Here, you will see all the applications opened on your mobile phone; close the Amazon Music app by swiping up
  • Step 3: Now re-launch the app to see if it works

If this does not work, you can try clearing the app’s cache.

Clearing App’s Cache

Anyone already familiar with this solution would have probably tried it. However, many readers may not be familiar with it, and if you want to know about clearing an app’s cache. Follow these steps.

  • Step 1: Go to your device’s settings
  • Step 2: Scroll down and tap on ‘Apps’
  • Step 3: Here, you will see every app you installed on your device. You can either search for Amazon Music or find it by scrolling
  • Step 4: When you find the app, tap on it
  • Step 5: Click on ‘Storage’
  • Step 6: Now, you will see an option on the bottom-right side reading ‘Clear Cache’; click on that

Clearing your device’s cache, in simpler words, means a partial re-install of the application, and this solution will work for the majority of people. However, some still facing the issues may move onto the following steps.

Re-install the App

If the partial re-install method did not work for you. Try doing a complete re-install of the app. This method is highly likely for the app to get back at work. For re-installing an app, follow these steps.

  • Step 1: Go to your device’s home screen
  • Step 2: Hold the app’s icon for a couple of seconds, release when the apps start jiggling
  • Step 3: Click on the ‘-‘ button and tap on the delete button
  • Step 4: Now go to your device’s play store or app store and download the app again

If re-installing does not work for you, it is clear that the problem is not with your app but the device itself. So let us see how to restart a device.

Restart the Device

Restarting the device can help a lot with your device and improve its performance too! For restarting a device, follow these steps.

  • Step 1: Hold down the power button of your device
  • Step 2: Now click on the ‘restart’ button
  • Step 3: Your device might take some time to reboot, depending upon its processor

If this also does not work for you. There might be some issues with your internet connection.

Slow internet connection

A weak internet connection can be fixed by moving the device closer to the router or the other way round. However, if this fails to get a better network speed, then it is recommended to contact your connection provider. They might be able to help you with it.


Fixing minor issues for apps is nothing complicated, and anyone can easily do that. But if you find it difficult or the methods do not seem to work for you. Customer support is always there to help you. You can contact Amazon’s customer support; they are sure to help you. Alternatively, you may also want to get the support of your device’s company. They can also help you out if there is a problem with your device.

Frequently Asked Questions

Q1 How do I reach Amazon Customer Support?

You can contact Amazon’s customer service on the number 1-888-280-4331. They offer 24/7 support.

Q2 What should I do if Amazon’s support fails to help me?

If Amazon support can’t help, you can try contacting your device manufacturer.

Why is Amazon Music Not Working?-Know More

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