In this article let’s see All About H-E-B Curbside Pickup. H-E-B, headquartered in San Antonio, is an American privately held grocery company named after its founder Howard E. Butt. It has more than 300 stores across Texas and is known for its private-labeled foods. It has loyal employees and offers better customer service and unique eatables. H-E-B knows that the customers prefer online shopping and touch-free grocery pick up. So, it has become innovative over the years in that case. Moreover, Covid-19 has boosted the idea of skipping crowds.
Curbside service, launched by H-E-B in 2015, is available at more than 230 H-E-B stores in some areas in Texas. You can use the store’s website or My H-E-B App to order online. A personal shopper will shop from the nearest H-E-B store and get your order ready for you to pick up. They will store your order safely until you arrive. You will get a call from the shopper if you miss your time slot, and the store does not ask you to offer them a tip.
H-E-B Curbside Pickup
H-E-B offers curbside grocery pick-up service only for some areas of Texas. In the case of ordering online, you may purchase your groceries using the My H-E-B App or the store’s website. The store will assign a personal shopper for you when you place an order. The shopper will shop your grocery, take the bags to the pick-up site, store them carefully until you arrive, and load the bags in your vehicle once you arrive.
In case of an error in messaging, call your mobile carrier to eliminate the error and text your parking spot to the curbside team. Another person can pick the groceries up on your behalf. But, that person must provide the name and number of your order to the personal shopper.
H-E-B Curbside Pick-Up Time Slots
When you order online, the app or the website displays the available time slots for your pick-up. If you cannot find the time slot you want, the store must have allocated it to another customer, and the assigned personal shopper is busy shopping for it. Due to the spread of Coronavirus, the H-E-B curbside pick-up slots got filled faster. It made the personal shoppers work quickly round the clock.
You may also cancel or make changes in your order only before 48 hours of your scheduled curbside pick-up. Some products may get out of stock according to customer demand. So, if you change your pick-up date, you may lose some products. You must be equal to or older than 18 years of age to use the H-E-B website and app. If you are equal to or more than 13, you can use them under your guardian’s guidance.
Missing A Scheduled H-E-B Curbside Pickup
The assigned employees will store your groceries safely at the correct temperatures and cold food in the refrigerator until you arrive. If you miss your pick-up schedule, the employees will keep your groceries till the end of the day. If you still do not reach before the day ends, the personal shopper will call you to reschedule the pick-up. You may schedule a pick-up on a date after up to 7 days of placing an order.
Cost Of H-E-B Curbside Pickup
The cost for your order gets decided when you place your order and not when you go for the pick-up. However, the final tax or other related amounts will get calculated at the time of pick-up. The store does not ask you to offer tips during the curbside pick-up. However, if you cancel your order within 48 hours of the scheduled pick-up, you will end up paying $7.50 for cancellation and one-third of the total amount of your order for restocking.
Products may cost differently in-store and online. You can provide digital payments for your orders through SNAP EBT, Credit, Debit, and Gift cards. The personal shopper charges are $4.95. Similarly, you will get a free curbside pick-up service if your order is greater than or equal to $35. You must pay an additional $2.95 for orders costing below $35.
Conclusion
Though H-E-B does not ask you to offer the personal shoppers a tip, you must follow various rules and pay different charges during the curbside pick-up process. The time slots get filled according to the customer demand. So, you might not find an empty time slot sometimes. After placing an order, you can schedule the pick-up anytime within seven days. The costs for orders with products of varying weights will change according to the weight. It is how H-E-B wants you to have a better shopping experience.
Frequently Asked Questions
- What Are The Features Of My H-E-B App?
Answer:
The features of the My H-E-B App are as follows:
- You may get same-day delivery and order different goods for curbside pick-up.
- Pay for your pick-up and delivery through SNAP EBT.
- Find various H-E-B goods online by scanning the barcode at home.
- Use digital coupons and more.
- What Products Does H-E-B Sell Online?
Answer:
H-E-B sells different product types such as bakery and bread, pantry, fruit and vegetables, beverages, home, outdoor, health and beauty, and more.
