Omi jewelry was started as just a wholesale diamond business in New York. However, with its talent and quality, it has now evolved as one of the prominent jewelry businesses. They have their mission to provide the best quality jewelry to the customers. They also look forward to creating a pleasurable buying experience for the customers. They try to make beautiful jewelry less expensive. With this step, they want to promote jewelry buying for all classes. With the aim of this only, they have climbed a great ladder of success from the time they started their career in the year 2013. Let’s know more about Omi jewelry return policy.
Omi jewelry has its terms and conditions predetermined and well explained for its customers to go through. One of the primary policies all need to be aware of is the return policy. Omi jewelry allows exchange for all products within seven days of purchase. Other related terms and rules have been explained in detail Below.
Omi Jewelry return policy:
Omi jewelry allows its customers to return any pre-owned jewelry. But the only condition they want is that the return should be done within seven days from the purchase. There is no proper need to explain the reason for return. One can simply contact their team member and let them know about the idea of returning the product. This is the omi jewelry easy return policy.
Things to remember while returning the products:
- As per their rule, they will accept the returned product within seven days of purchase only.
- However, while returning a product a few things need to be followed.
- The returning product should be returned by the shipping details provided from OMI jewelry only. No other shipping process is accepted except the one assigned to the customer.
- Shipping details will be shared with the customer once they have filled up the form and got their approval for return. OMI jewelry makes their return with FedEx shipping most of the time.
- You need to make sure your product is in the same condition as when it arrived.
- Failing to maintain the same quality can cause you extra charges.
Charges applicable on Return Products:
- No charges are required to pay in general while returning a well-maintained product.
- However, the product will be returned using the service listed by Omi jewelry only. And this itself cost about $60. Hence, this amount will be deducted from the refund amount automatically.
- If the product is not found to be in the same condition as before, customers can be charged up to 25% of restocking fees.
- For the loose label or lost label of OMI jewelry, they can charge up to a $300 restocking fee.
- The returning product is done due to some other reason not listed in their conditions, and can also charge the customer with an additional 5% restocking fee.
- Payments made with PayPal are also subjected to an extra charge of a 5% restocking fee while getting a refund.
Products that cannot be returned:
- Any products purchased from the latest programs arranged by OMI jewelry are not available for return.
- Jewelry made with custom is also not subjected to return.
Process for returning the products:
- To return any product to Omi jewelry, one needs to get in touch with their team members.
- With this option, they want to get through the intention of their customers and help them in any possible way. While getting in touch with them, customers are needed to fill up the form by adding their address and contact information.
- Once the request is received, it will be then processed by OMI jewelry and if approved, then further instructions will be shared with the customer.
- After the permission has been granted, customers should return their products to the shipping company as described by the OMI jewelry only. OMI jewelry takes up the whole shopping process under them and they assign details to the customers.
- Once the product is returned, OMI jewelry will get in through a check for the jewelry and its conditions. After verifying, they will direct your refund within a few days.
Wrap-up:
OMI Jewelry is known to sell custom-made and 100% authentic jewelry to its customers. Their jewelry is said to come with utmost transparency from the start of the selection of jewelry to the mode of payment. They allow almost all services with maximum transparency to avoid any undesired situations. Their return policy is also counted as the best service available. Some of the related details have been shared in the above article.
Frequently Asked Questions:
Can we ship with any other label to Omi jewelry?
- No, for shipping reasons, the label allotted by OMI jewelry is required. Shipping done by any other label will not be accepted by OMI jewelry according to their return policy.
During the process of shipping, if the product is misplaced, who will take its responsibility?
- If the product is transported by the label provided by OMI jewelry. The responsibility will be taken by OMI jewelry itself. And if the shipping was done as per the customer’s way, then the risk needs to be taken up by the customer only.
What is the exchange policy of OMI jewelry?
- OMI jewelry allows exchange for any product to be done within 30 days from the purchase. It permits the customers to buy any product at the cost of exchanging one product with another. However, if the newly preferred product has its price higher than the exchange product, the customer is then required to pay an additional amount to OMI jewelry. And if the product taken is of less value, then the amount can be refunded or can be kept as a store credit.
