Endy Sleep, more commonly known as Endy, is a business venture based in Canada. It is an online website that produces and supplies sleep comfort products. These may include mattresses, bed frames, bedding, sofa, rugs, and pillows. While it started only in 2015, it has become one of the largest and most trustworthy e-commerce mattress platforms without any physical store.Your Endy mattress did not suit your back? Want to bid your bed springs adieu to it but are unaware of how to? No need to worry. You have come to the right place to find it out. This article explores all the aspects of the Endy mattress return policy. It comes from the 100 Night trial, particularly planned for first-time customers of Endy mattresses. You can return it after unboxing it. However, several things need to be kept in mind while giving it back. let us find out Endy Mattress Return Policy.
What are the eligibility criteria for the Endy Mattress Return Policy?
Endy tries to provide a hassle-free kind of return policy. It gives all its first-time customers a 100 Night trial. Under this trial, the customer can try the mattress for a total of 100 nights or three months, and if you are not satisfied with the product, you are eligible for giving it back. However, if you have purchased the mattress from any other source, the return policy would not apply to you. Also, this purchase is non-transferable.
What is the procedure to return an Endy mattress?
The procedure for returning an Endy mattress is simple and easy. The steps are as follows:-
STEP 1: Contact the Customer Care team by emailing them at hello@endy.com
STEP 2: Validate your shipping address
STEP 3: The pick-up partner will contact and coordinate with a scheduled appointment
- Urban areas – Appointment gets scheduled between 2-5 business days
- Rural areas – Appointment gets arranged within three weeks
STEP 4: Once the pick-up is complete and verified, your money gets refunded
The process of scheduling and accommodating Endy’s pick-up partners is the sole responsibility of the customer. If you do not contact them within three weeks, your return request will be declined. Furthermore, if you want to speed up your return, you may directly contact them here. You will receive the refund in the original payment method and, along with it, an email confirmation regarding the same.
What is the duration that Endy takes to process refunds?
Once the pick-up partner collects the mattress, it will take 3-5 business days to verify the procedure. Once the pick-up is confirmed and verified by the billing team, the refund will get processed within 1-2 business days. With payment through Paybright, it might take a longer duration, normally 15 business days, to get the fund. If you want to speed up things, you can request a pick-up receipt when the pick-up arrives and click a picture of the mattress getting loaded into the vehicle. After that, mail both the photos to the customer care team, so that they can initiate the refunding process, there and then.
What happens to the returned mattress?
In case you are unaware, Endy has a program dedicated to social work and donations. So, if you are not content with your Endy mattress and you fulfill the eligibility criteria, you will be able to return it trouble-free. The mattress that you will return will be taken to a new home through one of the registered charity partners of Endy. In areas where such a donation would not be possible, the mattress will be recycled in an eco-friendly manner. Therefore, while returning your mattress, make sure that it is stain-free and in a decent condition. Otherwise, the return might get disqualified.
Under what conditions the Endy Mattress Return Policy is not applicable?
The Endy mattress is not eligible for return under the following conditions:-
- If it has been more than 100 nights or three months and has purchased more than four mattresses on the first order
- If the mattress is purchased from any third party, that is other than endy.com then the 100 Night trial would not be applicable
- Lastly, if the mattress is infested, stained, or damaged by the customer in any manner, the return will have to be canceled
Conclusion
Therefore, Endy promises to give an uncomplicated and user-friendly return policy to its customers. In case you want to return your mattress and are falling under the eligibility criteria, then contact the Endy customer care team at the email given above. The return process is simple, however, it is your responsibility to contact and coordinate the return and refund under the stipulated time.
Frequently Asked Questions
1. Can a mattress buy-on trial be returned?
Endy provides a 100 Night trial to its first-time customers. This trial is planned especially for giving first-time users a chance to get used to the Endy mattress. If they are not satisfied with the product, they can return it within 100 nights or three months and get a full refund by following the procedure given above.
2. Are there any penalties/fees for returning the mattress?
There are no penalties or cuts in the refunds for returning the mattress. It is a free-of-charge procedure. However, the shipping charges would not get included in the refund. Only the price of the bed spring will be credited back to the customer.
3.Does the packaging of the Endy mattress need to be proper?
There is no need to pack the Endy mattress in the original packaging, including the box. There are no charges or penalties for improper returning of the springs. The bed mattress will get picked up by the pick-up team.
