How do you replace a lost Amazon Credit Card?

An Amazon credit card is a great utility device to have if you are one of those people who would much rather shop for their favorite products online than waste precious hours standing in long queues. Amazon credit cards have become increasingly popular in recent times as they help us in making all of our purchases, even in those tight end-of-the-month situations when we might not have the requisite funds right away. With their increasing popularity, it is no surprise that lots of Amazon cards are also frequently lost by users. You might’ve forgotten your card in your jeans before putting them in the wash or left your wallet in the Uber ride you recently took. However, there is no reason for you to panic. With this article, we bring you a detailed step-by-step guide on how you can easily replace your lost Amazon credit card. 

replace a lost Amazon Credit Card

How can you replace your lost Amazon Credit Card?

The first thing you need to do when you lose your Amazon credit card is to call the provided toll-free helpline number. Amazon credit cards are provided by Chase bank. In the event that you lose your credit card, make sure that you call up the Chase toll-free helpline number immediately and inform them of your loss. Chase bank operates a toll-free helpline for their customers that is available 24 hours a day on all seven days of the week.

Customers can reach out to the helpline by calling (800) 432-3117. As soon as customers call the helpline and inform Chase that they have lost their Amazon Credit card, the service provider will immediately cancel your old credit card to assure users and ensure that no misuse of the same is possible. Chase also offers their customers a replacement credit card that should arrive at your doorstep within three to five business days of you informing Chase that you have lost your old card. 

What to do when you receive your new credit card?

Chase assures its customers that they will replace their lost old credit cards within three to five days. Once you receive your new credit card, the first thing that you need to do is activate this new card. You will not be able to use your new Amazon credit card to make any transactions or purchases until you activate the same.

The process to activate your new Amazon credit card is very simple. Amazon has ensured their customers are allowed to do complete the entire process online to save their valuable time and energy. You can activate your new Amazon credit card and get back to your shopping in a few short steps. The first step you need to take is logging in to your Chase bank account through their web portal. On entering the requisite details, you will be let into your account and will be able to take future steps.

If you do not have an existing Chase banking account, you need not worry. You can simply create a new Chase banking account by entering a few personal details like your Social Security Number, card information, and your account number. Once you create your new account or log into your existing account, you can simply activate your new Amazon Credit card from your dashboard on the portal. 

Is there some other way you can activate your new Amazon Credit Card?

For users who may not be very comfortable with using the online portal, Amazon also allows Amazon Credit Cardholders to activate their new cards over the phone. Users can do the same by calling the toll-free helpline number (800) 432-3117, which is the same number that you had initially called to cancel your old credit card. On calling the helpline, you will be given detailed prompts and instructions on how to activate your new Amazon Credit Card on the phone in a few short steps. Amazon Store Card users should call (866) 634-8379 to activate their new card. If you need any more help with Amazon Credit cards, you can reach out to their Help & Customer service.

What should you do if you find your old Amazon Credit Card later?

It is imperative to note that this particular process is irreversible. So, if you do end up finding your old Amazon Credit card lying in some corner of your house later, simply chuck it in the bin as it is of no use to you anymore because the account associated with the card has been closed.


If you ever lose your card, you shouldn’t be worried at all. Amazon takes care of the entire process on their end. All you need to do is call the toll-free helpline on the number given above and relax. As soon as you inform them of your loss of card, your old card will be canceled to protect you from theft and fraud, and the process to get you a replacement card will commence immediately. You will have your new Amazon Credit Card delivered to your doorstep within 3-5 days. Your previous account will be closed and a new account associated with your new Amazon Credit Card will be created to ensure your Amazon shopping experience continues uninterrupted. Happy shopping!

How do you replace a lost Amazon Credit Card?

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