Introduction
Boost Mobile specializes in offering its customers wireless services and smartphones with over 500 stores locations in the United States. It was founded in 2001 by Peter Adderton with its headquarter in Irvine, California, United States. Boost Mobile provides its customers with a preference of where to shop whether in Boost Mobile stores or online .Its about Boost mobile phone return policy.
Boost mobile phone return policy
Boost Mobile provides its customers with a phone return policy that allows the customers to return the phone purchased from online website in case it does not meet their satisfaction by following the set guidelines of the return process. The policy is also followed by Boost Mobile and is subject to change or modification. The policy outlines the process of return, period of return and refund, limitations, and the items eligible for return.
Everything to know about Boost Mobile phone return policy
- Boost Mobile phone return period
A customer who has purchased a phone from www.boostmobile.com and is not satisfied with the purchase for one reason or another can return the phone to Boost Mobile following the return process in place if their return is approved within seven days from the date of purchase.
- Restrictions to Boost Mobile phone return policy
Boost Mobile has set up restrictions that a customer should look out for in their phone return policy before returning a phone. Boost Mobile will not refund a customer if the phone is damaged or lost during return, the phone is scratched, lacks some contents it was delivered within the packaging, or it is water damaged.
A customer cannot be refunded if they do not adhere to the set seven days return period from the date of purchase of the phone from Boost Mobile.
A customer is not eligible for the exchange of a phone purchased from www.boostmobile.com for another phone at Boost Mobile. Boost Mobile can only grant such customers a refund and allow the customer to order another phone.
- Reasons for phone return to Boost Mobile
A customer returning a phone to Boost Mobile must cite the reasons for requesting a return before one gets approval and the Return Authorization Number to be used.
- The phone can be returned if it was received by the customer when it is damaged during shipping
- If a customer receives a wrong delivery in terms of color or model number due to a packaging error by Boost Mobile
- If the customer had already canceled the order due to delayed delivery and has received the order while awaiting their refund to be processed
- The customer can receive a phone purchased with some parts or items missing like earphones, charger, etc. hence the customer is eligible to return the phone and its contents for a refund.
- A customer can receive a phone that is defective due to the manufacturer’s error making the phone not functioning as it is supposed to.
- Refund process and period
The refund process at Boost Mobile starts when Boost Mobile receives the returned phone. The phone and its contents are verified by Boost Mobile to ascertain they are in good condition and it has a Return Authorization Number as proof of approval for return. After a successful verification, Boost Mobile starts to process customers’ refunds.
Boost Mobile guarantees customers eligible for a return refund of the phone returned within eight weeks from when Boost Mobile receives the returned phone. The refund will be processed to the original account that the customer used to purchase the phone.
- Process of phone return to Boost Mobile
To return a phone purchased from Boost Mobile, a customer has to first get in touch with Boost Mobile using 1-833-502-6678 and request for return by providing reasons as to why they need to return the phone. If the customer receives return approval, they will be given a Return Authorization Number. The customer then prepares the package for shipment in the original packaging including the phone and all the contents it came with such as accessories and manuals and correctly labels it with Boost Mobile address provided. The customer then takes the package to a carrier that will deliver it to Boost Mobile.
Conclusion
Boost Mobile phone return policy sets it apart from its competitors by providing a guarantee to be refunded their phone purchases if they are not happy with ensuring the customer satisfaction has been met. The customers to receive the refund must make sure they fulfill the terms and conditions put in place governing the phone return.
Frequently Asked Questions
- Is a phone return accepted by Boost Mobile without a Return Authorization Number?
Boost Mobile cannot accept to refund a customer if they do not have a Return Authorization Number.
- Can one exchange a phone returned with another phone at Boost Mobile?
No. Boost Mobile only offers refunds to customers. If a customer needs an exchange, they first have to request a refund and later order another phone at www.boostmobile.com
- Is this policy applicable for Boost Mobile in-store phone purchases?
No. This policy only applies to phones purchased online at www.boostmobile.com
- How does one get in touch with Boost Mobile with return inquiries?
To inquires about phone return, call 1-833-502-6678
