In this article, you’ll get information on Virgin Phone Return Policy for the phone bought under Virgin Plus and not under Virgin Media.
Before diving in to share the information on the Virgin Phone Return Policy, We want to let you know that Virgin Mobile was rebranded to Virgin Plus on 19 July 2021.
Moreover, the Virgin Plus company is discontinued in February 2022 and its customers are on the move to be transferred to a sister brand, Boost Mobile.
The Virgin Company is working in different sectors and hence their collaborations with other companies and provision of different products and services under one umbrella make understanding who they are and what they do a bit confusing.
Hence shared this with you thinking that we might be in the same boat.
In what conditions can you return your Virgin Phone?
There are mainly two scenarios under which you can return your Virgin phone:
- Returning your old phone as a trade-in for an Upgrade.
- Returning Your New Virgin Phone for a refund/exchange.
1. Returning your old phone as a trade-in for an Upgrade:
- Log in to your account at https://www.virginplus.ca/ and complete the new activation or hardware upgrade for your device under the My Account section.
- Fill and submit your online trade-in order for the upgrade.
- Take a printout of the waybill provided in the online trade-in portal to ship your trade-in device to Virgin Plus.
- Pack your phone in a suitable box and stick the waybill on the outer side of the box.
Note: Use safety cushions inside the box to keep your phone safe inside.
- Once done, take your package to any Canada Post outlet of Virgin Plus and submit your package there for initiating the process of trade-in.
- On successful initiation of the process, you’ll receive a confirmation email at your registered email address.
Note: The waybill will also be sent to your registered email address so you can save it for tracking the process or raising any enquiry in future.
2. Returning Your New Virgin Phone for a refund/exchange
On the Virgin Plus website, it is mentioned under the Virgin Phone Return Policy that if the customer is not happy with the new phone, then he or she can either exchange it for a new one or can apply to get a full refund if he/she returns the Virgin phone within 30 days of purchase.
They call it the Buyer’s Remorse!
Is the process of returning the new virgin phone different for prepaid members and postpaid members?
Yes, the process is slightly different for returning the phone for prepaid and postpaid members.
Virgin Phone Return Policy for Postpaid Members:
- You have to return the device within 30 days of the purchase date.
- You need to return the device along with the original receipt in original packing to the location you purchased it from.
- The device should be in “New Like Condition” with all the manuals and accessories included in the package.
- You shouldn’t have excessively used your phone such that it is a violation of The Virgin Phone Responsible Use Policy.
- You need to bear all the service charges implied before returning the device.
- You can return up to two devices per subscriber on your account.
Note: If you are a disabled or differently-abled person then you can return your new phone within 60 days of the purchase date.
Virgin Phone Return Policy for Prepaid Members:
The device should not have exceeded the 30 minutes of voice usage and 50MB of data usage.
Apart from this condition, all the other conditions are the same for returning the device as mentioned for the postpaid members.
How can you Return your Virgin Phone?
- If you have bought your Virgin Phone from an online store or over a phone call then to return it you have to ship it to the Company.
For that, you have to contact 1-888-999-2321 (for online purchases) or 1-855-238-6847 (for over-the-phone purchases).
They will assist you with all the information you need for the process and the needed documents and commodities for returning the phone.
- If you have bought your phone from a physical store (Ex: Virgin Mobile Store) then you have to return it there itself.
You can either reach them out personally or overcall to understand their return policy and act accordingly.
What all things will you need to return your phone?
To return a device, customers must have the following things:
- The Phone you want to return. (Obviously!)
- The components and accessories in “New Like” that came along with the phone.
- The original receipt of the phone.
- The packaging in which you received the phone.
What are the conditions when you cannot return your Virgin phone?
If you want to return your phone, but:
- there is a crack in the screen,
- the screen is damaged and not working properly,
- the accessories are damaged,
- there are scratches on the phone
and all the other issues that make the Virgin phone unusable, then in that case as per the Virgin Phone Return Policy you cannot return your phone as the retailer will not accept damaged goods and provide a full refund to you.
Conclusion
I hope that all your doubts and queries related to the Virgin Phone Return Policy are cleared through this article and I’ll be happy if your work of returning your virgin phone will be done successfully.
