Dollar General is known for its low prices, convenience, and quality brands. What happens if you bought a phone at a Dollar General store or through their website and it is not what you were expecting? Do they accept Returns? Well, yes Dollar General has a generous return policy for items purchased in their stores or online. Let’s see Dollar General Phone Return Policy.
If your purchased item is not what you were expecting or it does not meet your expectations, you can return it within 30 days from the date the purchase was made at a Dollar General store or through the online platform. Dollar General offers a simplified return for goods as long as it is in good condition.
Dollar General Return Policy
Dollar General’s return policy states that one can return their purchased phone or item within 30 days from the date of purchase or shipment if they are not satisfied with the product. Dollar General’s return process is pretty simple as long as the item purchased is returned in good condition with no damage. There are a few conditions that one has to remember while making a return at a Dollar General store or online.
- The items intended to be returned have to be packed properly and if possible, in the original packaging.
- Make sure to remove unnecessary/ extra labels that are on the outside of the package before sending your item back to the store.
- Make sure to include the address, billing name, and order number.
- Make sure to put in all the accessories, paperwork, and parts that came with the item.
- Make sure not to remove the tags on the products.
- Goods purchased on the Dollar General website cannot be returned to a store.
- Make sure to keep a copy of the shipping label that has the tracking number so that you can be able to track your return.
- Dollar General does not accept Cash on Delivery (C.O.D) deliveries, so all the shipping charges should be prepaid.
- You will receive a refund of the same amount of purchase in the same form used to purchase the item within 30 days of them receiving the return.
- One can only be refunded the shipping cost if the return is due to a shipping error or manufacturing defect.
How to Make a Return at Dollar General?
Dollar General’s return policy indicates that there are two ways one can return a purchased item. One can either return them by visiting the store or via mail. Purchases made at their physical stores can only be returned at the store. Purchases made online through their website can be returned via mail, but the first one needs to contact the Dollar General customer service to get return instructions and a return authorization number.
Returning at the Store
To return items bought at the store; you can follow the guide below to do so:
- Visit a Dollar General store near you.
- Walk to the customer service desk and request to return the item you purchased.
- Present the item together with the original receipt and packaging.
You will receive a refund of the equal amount of purchase in the same form used to purchase the item.
Returning Via Mail
To return items via mail, follow the guide below:
- Package your item in the original packaging box, if not use a strong box to do so. Make sure to remove any old shipping labels.
- Make sure to include your address, billing name, and order number.
- Attach the label on top of the package and do not make any changes to the label.
- Drop it off at a UPS store or Insured Parcel Post.
Dollar General Return Without a Receipt
If you are hoping to receive a full refund for your return, Dollar General recommends that you produce the original receipt of purchase.
It is possible to return your item at Dollar General without a receipt, however, they will not issue you a full refund to the original payment method.
Without the receipt, you will be refunded the amount in the form of a Dollar General gift card or exchange the item with another item of equal value or less to that of the returned item.
Conclusion
Dollar General does accept the return of most items as long as they are in good condition and they do meet certain conditions such as new-like products and be in their original box. Returns of purchased items in-store with a receipt guarantee a full refund and without a receipt, you will most likely receive your refund in the form of a gift card.
Frequently Asked Questions
- Are there items that Dollar General does not accept as returns?
Yes, there are a few items that cannot be returned such as cigarettes and other tobacco products, and alcohol. Dollar General does not also accept the return of gift cards and prepaid cards.
- Can one return damaged items to Dollar General?
If your ordered goods arrived in a defective state or damaged, you have to contact customer service within 30 days from the day the delivery arrived. They will issue a refund of the product and also of the shipping charges.
